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Technical Support Engineer

NICE Ltd.

Job Overview

Location

Australia - Sydney

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Engineer at NICE Ltd., you will provide end-to-end technical support for corporate users in a fast-paced enterprise environment, playing a critical role in ensuring seamless operations for employees across Windows, macOS, and Linux systems.
• Day to day, you will resolve user issues related to hardware, software, OS, and enterprise applications; manage ServiceNow tickets with SLA adherence; support device provisioning and lifecycle using Windows Autopilot; troubleshoot A/V and collaboration tools like Microsoft Teams; and coordinate with global IT teams and vendors to escalate and resolve issues.
• NICE Ltd. is a global innovation leader in AI, cloud, and digital solutions, serving 25,000+ businesses including 85 Fortune 100 companies, with over 8,500 employees across 30+ countries, known for delivering extraordinary customer experiences and fighting financial crime.
• In this role, you will deepen your expertise in enterprise IT support, gain hands-on experience with ServiceNow and endpoint management, develop cross-functional collaboration skills, and grow within a market-disrupting company offering internal career mobility across roles, disciplines, and locations.

🎯 Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or related field
• 3-5 years of hands-on experience with Windows, macOS, and Linux OS troubleshooting
• Strong hands-on experience with ServiceNow (Incident, Request, Change, Asset)
• Experience with Windows Autopilot and device lifecycle management
• Knowledge of networking basics (Wi-Fi, VPN, DNS, printers, peripherals)
• Familiarity with endpoint security and enterprise IT environments

🏖️ Benefits

• NICE-FLEX hybrid work model: 2 days office, 3 days remote per week
• Opportunity to work at a market leader with global impact and innovation in AI, cloud, and digital
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Fast-paced, collaborative, and creative environment with teams of top performers

Skills & Technologies

Linux

Remote

Degree Required

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NICE Ltd.

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About NICE Ltd.

NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.

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