Job Overview
Location
Dublin, Ireland
Job Type
Full-time
Category
Other Engineering
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Engineer at Intercom, you will be a key part of delivering exceptional customer experiences by helping businesses integrate and troubleshoot Intercom’s AI-powered customer service platform, acting as the bridge between customers and product teams.
- • Day to day, you will communicate with customers via inbox and phone, own technical issues from initial contact to resolution, debug complex problems using your understanding of Intercom’s codebase and customer technologies, collaborate with product teams to influence product improvements, and build tools to increase team efficiency.
- • Intercom is the AI Customer Service company trusted by nearly 30,000 global businesses, driven by core values of pushing boundaries, building with speed and intensity, and delivering incredible value through products like Fin, its advanced AI agent, and the Customer Service Suite.
- • In this role, you will deepen your technical expertise in web technologies and APIs, develop strong customer advocacy and problem-solving skills, contribute to product evolution, and grow your career within a supportive team that values feedback, innovation, and continuous learning.
🎯 Requirements
- • 1-2 years of technical support experience
- • Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
- • Understanding of REST API, SDKs & Webhooks
- • Strong customer focus and communication skills
- • Strong problem solving and troubleshooting abilities
- • Ability to take on and action feedback
🏖️ Benefits
- • Competitive salary and equity in a fast-growing start-up
- • Unlimited access to Claude Code and best-in-class AI tools
- • Pension scheme with match up to 4%
- • Comprehensive health and dental insurance for you and your dependents
- • Flexible paid time off policy
- • Paid maternity leave and 6 weeks paternity leave
Skills & Technologies
About Intercom, Inc.
Intercom offers a customer communications platform that combines business messenger, automation, and support tools. Companies use it to acquire, engage, and support customers across websites, mobile apps, email, and social channels. The platform provides live chat, chatbots, product tours, surveys, help centers, and integrated ticketing. Teams collaborate through shared inboxes, routing rules, and performance analytics. APIs and third-party integrations connect the system to CRM, marketing, and data warehouses, enabling personalized messaging based on user attributes and behavior. Founded in 2011, the company serves B2B SaaS, e-commerce, fintech, and marketplace customers worldwide.
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