Technical Support Engineer 4 (Remote)

Koninklijke Philips N.V.

Job Overview

Location

United States of America - Home Based, United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Engineer 4 (Remote) at Philips, you will deliver first-line remote technical support within a single modality, resolving a broad range of technical issues while ensuring high customer satisfaction, regulatory compliance, and accurate service documentation. This role is critical to maintaining the reliability and performance of Philips’ health technology solutions, directly impacting patient care and operational efficiency for healthcare providers.
• Your day-to-day responsibilities include providing first-line remote technical support, troubleshooting and resolving product and system issues; receiving, prioritizing, and documenting service requests across multiple channels; conducting root cause analysis (RCA) and escalating complex issues with detailed case histories; ensuring compliance with regulatory guidelines and company standards; and collaborating with cross-functional teams to improve service operations, monitor KPIs, and participate in ongoing technical training.
• You will be part of Philips’ global service organization, a health technology leader committed to improving lives through innovation. The company fosters a culture of collaboration, continuous learning, and purpose-driven work, where employees are empowered to contribute to meaningful advancements in healthcare technology.
• In this role, you will deepen your technical expertise in medical device support, strengthen your analytical and communication skills, gain experience with service management systems and KPI reporting, and develop the ability to handle complex technical challenges under guidance — positioning you for growth into senior technical or leadership roles within Philips’ service ecosystem.

🎯 Requirements

• 2+ years of experience in technical support, service operations, product repair and maintenance, or a related field (individual contributor role), or equivalent experience through vocational education.
• Skills in troubleshooting, root cause analysis (RCA), data analysis and interpretation, regulatory compliance, technical documentation, and customer service; experience with product installation, service management systems, and KPI monitoring and reporting is strongly preferred.
• High School Diploma, Vocational Education, or a Bachelor’s degree in Engineering, Medical, Science, or a related technical field (or equivalent experience).
• Ability to perform minimum Physical, Cognitive, and Environmental job requirements with or without accommodation.
• US work authorization is required; sponsorship for work-authorized visa will not be considered.

🏖️ Benefits

• Participation in Philips Total Rewards benefits program, including generous PTO, 401(k) with up to 7% company match, HSA with company contribution, employee stock purchase plan, and education reimbursement.
• Eligibility for additional compensation such as annual incentive bonus, sales commission, or long-term incentives.
• Opportunity to work remotely in a field-based role supporting healthcare technology with purpose-driven impact.
• Access to ongoing technical training and professional development to deepen expertise and enhance service delivery.
• Inclusive, drug-free workplace committed to Equal Employment Opportunity, including support for disability and veteran candidates.

Skills & Technologies

Remote

Degree Required

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Koninklijke Philips N.V.

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About Koninklijke Philips N.V.

Royal Philips is a diversified Dutch multinational founded in 1891. It focuses on health technology, providing diagnostic imaging systems, patient monitoring, image-guided therapy devices, and consumer health products. It spun off its lighting division in 2016 and now operates in 100 countries, selling medical equipment, software, and services to hospitals and consumers.

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