Job Overview
Location
Tel Aviv
Job Type
Full-time
Category
Software Engineering
Date Posted
February 22, 2026
Full Job Description
đź“‹ Description
- • Join WalkMe, an SAP company, as a pivotal Technical Support Engineer and become an integral part of our mission to revolutionize digital transformation. In this role, you will be at the forefront of empowering businesses to fully leverage technology, ensuring they maximize their digital assets and drive unprecedented efficiency.
- • As a Technical Support Engineer, you will serve as the primary, trusted point of contact for our diverse portfolio of customers. Your engagement will span the entire customer lifecycle, from the initial point of sale through successful onboarding, ongoing project success, and crucial renewal phases.
- • You will be instrumental in delivering prompt, accurate, and effective technical solutions to our valued customers. This involves a deep understanding of their challenges and a proactive approach to problem-solving, ensuring we consistently meet and exceed our Service Level Agreements (SLAs).
- • Your dedication to customer satisfaction will be paramount. You will actively listen to customer needs, diagnose complex technical issues, and provide clear, concise, and actionable resolutions, fostering strong, long-term relationships.
- • A key aspect of your role will be to contribute significantly to our growing knowledge base. By documenting solutions, creating helpful articles, and sharing best practices, you will empower both customers and internal teams, enhancing the overall support ecosystem.
- • You will also play an active role in our vibrant customer community. Engaging with users, answering questions, and fostering a collaborative environment will be essential in building a supportive network.
- • This position offers a unique opportunity to work with a cutting-edge Digital Adoption Platform (DAP) that is transforming how businesses interact with technology. You will gain in-depth knowledge of our platform's features, guidance, engagement, insights, and automation capabilities.
- • You will collaborate closely with various internal teams, including Sales, Customer Success, Product, and Engineering, to ensure a seamless customer experience and to provide valuable feedback for product improvement.
- • The role requires a proactive mindset, where you anticipate potential issues and offer preventative solutions, thereby minimizing downtime and maximizing customer productivity.
- • You will be responsible for troubleshooting a wide range of technical issues, from configuration problems and integration challenges to performance bottlenecks and user-specific queries.
- • Developing and maintaining a deep understanding of our customers' business objectives and how WalkMe’s platform helps them achieve these goals is crucial for providing tailored and effective support.
- • You will be expected to manage multiple customer cases simultaneously, prioritizing effectively to ensure timely resolution and maintain high levels of customer trust and confidence.
- • This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about helping customers succeed with technology.
- • You will be a key player in ensuring our customers achieve their desired outcomes, driving successful digital transformation initiatives within their organizations.
- • By providing exceptional technical support, you will directly contribute to customer retention, expansion, and overall business growth for WalkMe and SAP.
- • You will continuously learn and adapt to new features, updates, and industry best practices related to digital adoption and enterprise software.
- • The ability to translate technical information into easily understandable language for non-technical users will be a critical skill.
- • You will be empowered to take ownership of customer issues, driving them to a satisfactory resolution with minimal escalation.
- • This role offers significant opportunities for professional development and career advancement within a leading technology company.
- • You will be part of a dynamic and supportive team environment, where collaboration and knowledge sharing are highly valued.
- • Your work will directly impact the success of businesses globally, helping them navigate and excel in the digital age.
- • You will gain exposure to a wide array of industries and business processes, broadening your understanding of enterprise technology landscapes.
- • The challenge lies in understanding the intricate details of our platform and its integration with various enterprise systems, providing robust solutions that address complex business needs.
- • You will be a vital link between our customers and our product development, providing crucial insights that shape the future of our platform.
- • This role demands a blend of technical acumen, problem-solving prowess, and exceptional interpersonal skills to build and maintain strong customer relationships.
- • You will be responsible for educating customers on best practices for utilizing the WalkMe platform to its fullest potential.
- • The ultimate goal is to ensure our customers achieve maximum value from their investment in WalkMe, leading to their continued success and loyalty.
🎯 Requirements
- • Proven experience in a technical support, customer success, or similar client-facing role, preferably within a SaaS environment.
- • Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
- • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- • Familiarity with web technologies (HTML, CSS, JavaScript) and understanding of software integrations and APIs.
- • Experience with CRM or ticketing systems (e.g., Salesforce, Zendesk).
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health, dental, and vision insurance.
- • Generous paid time off and holidays.
- • Opportunities for professional development and continuous learning.
- • Collaborative and dynamic work environment with a supportive team culture.
Skills & Technologies
Onsite
About WalkMe Inc.
WalkMe Inc. provides a digital adoption platform that overlays on enterprise software, guiding users step-by-step through on-screen tasks and workflows. The cloud-based system overlays contextual instructions, tips, automation, and analytics on web, desktop, and mobile applications, helping organizations accelerate onboarding, reduce support tickets, and measure user engagement. Customers include Fortune 500 companies across finance, healthcare, technology, and government sectors. The company operates globally with offices in the United States, EMEA, and APAC, and supports integrations with SAP, Salesforce, Microsoft, and other enterprise suites.
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