Technical Support Engineer

Kaseya Holdings Inc.

Job Overview

Location

Bangalore, India

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Engineer – L1 at Kaseya, you will play a pivotal role in ensuring customer delight by meeting or exceeding internal KPI targets while providing expert technical support to Managed Service Providers (MSPs) and internal IT organizations worldwide.
• Your day-to-day responsibilities include handling customer inquiries via chat, phone, and ticketing systems, diagnosing and resolving technical issues across operating systems, virtualization platforms, storage, networking, and directory services, all while maintaining a professional, courteous, and customer-first attitude in a fast-paced, 24/7 rotational shift environment.
• You will join Kaseya’s global support team in Bangalore, India, contributing to a company that serves over 10,000 customers across 20+ countries and manages more than 15 million endpoints worldwide, backed by Insight Venture Partners and driven by a culture of accountability and excellence.
• In this role, you will deepen your expertise in enterprise IT infrastructure, gain hands-on experience with hybrid cloud and on-premise systems, and develop advanced troubleshooting skills across Windows, Linux/UNIX, virtualization, networking, and storage technologies, positioning yourself for long-term growth in technical support or systems engineering.

🎯 Requirements

• Working knowledge of major operating systems: Linux/UNIX, Windows, and macOS
• Hands-on experience with virtualization technologies including VMware and Hyper-V
• Proficiency in BIOS/UEFI troubleshooting, system boot diagnostics, and Linux command-line troubleshooting using PuTTY/SSH
• Experience with Windows Server Core management, Active Directory permissions (ACLs), Group Policy, and NAS/SAN/RAID/storage concepts
• Familiarity with TCP/IP networking, DNS, DHCP, HTTP/HTTPS, firewall configuration, and network diagnostics using CLI tools (ping, ipconfig, traceroute, Nmap)
• Excellent written and verbal communication skills

🏖️ Benefits

• Two-way transportation provided for employees
• Subsidized or free meals provided at the workplace
• Additional benefits as part of the compensation package (as stated in logistics)
• Opportunity to work with a globally recognized leader in IT infrastructure and security management
• Exposure to cutting-edge technologies used by over 10,000 customers across diverse industries
• Career growth potential within a high-growth, private equity-backed organization

Skills & Technologies

AWS

Azure

Linux

Remote

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Kaseya Holdings Inc.

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About Kaseya Holdings Inc.

Kaseya Holdings Inc. provides cloud-based IT management and security software for managed service providers and internal IT teams. Its platform integrates remote monitoring, endpoint management, backup, network administration, compliance, and cybersecurity tools into a unified system. The company serves small to midsize businesses and enterprises through subscription and perpetual licenses, supporting Windows, macOS, and Linux environments worldwide.

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