Technical Support Engineer

📋 Description

• • As a Technical Support Engineer at Redis, you will help customers diagnose and resolve complex technical issues with Redis Enterprise Software, playing a key role in supporting name-brand customers worldwide.
• • Day to day, you will troubleshoot software issues, reproduce customer environments, document findings, collaborate with Engineering, perform root cause analysis, analyze performance across cloud and on-prem deployments, manage critical customer issues, advocate for timely resolutions, and contribute to product development and training.
• • Redis is a global leader in high-performance database technology, powering fast applications for over 10,000 customers, with a mission to create a faster world through simpler experiences and a culture rooted in curiosity, diversity, and innovation.
• • In this role, you will deepen your expertise in Redis Enterprise, expand your technical breadth across cloud platforms and container orchestration, become a trusted complex problem solver, and grow as a customer advocate and technical leader within a tight-knit, high-impact support team.