Technical Support Engineer I

📋 Description

• • As a Technical Support Engineer I at Bullhorn, you will serve as the highest point of escalation for clients resolving complex technical and custom application-related inquiries, acting as the critical link between Product Engineering, Product Support, Systems Engineering, and Database Administration to ensure efficient, customer-satisfying resolutions.
• • Your day-to-day responsibilities include troubleshooting complex software issues in collaboration with cross-functional teams, consulting directly with clients to identify root causes, taking ownership of technical problems to resolve them at the source, qualifying and prioritizing development issues based on business impact, assisting with communication and testing for scheduled maintenance and feature releases, and driving rapid resolution with speed and agility to match customer urgency.
• • Bullhorn is a fast-paced, dynamic, and people-first organization focused on delivering exceptional customer experiences, guided by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. The company rewards hard work and outstanding results, encourages continuous learning and improvement, promotes from within, and fosters a culture where leaders prioritize employee development through emotional intelligence and accountability.
• • In this role, you will deepen your expertise in technical troubleshooting, cross-functional collaboration, and client communication while gaining hands-on experience with REST APIs, SQL, email technologies (SMTP, IMAP, LDAP), networking, and application infrastructure. You’ll develop strong documentation, research, and empathy-driven support skills, positioning yourself for growth into more advanced technical or leadership roles within Bullhorn’s engineering and support ecosystem.