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This position was posted on March 26, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
India
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
March 26, 2026
Full Job Description
đź“‹ Description
- • Technical Support Engineer II at ThirtyTwo Co Limited is a critical role focused on ensuring platform reliability and operational excellence by bridging engineering and operations to keep systems running smoothly and users well-supported.
- • The role involves owning production health end-to-end, including triaging and resolving incidents, conducting root cause analysis, building automation tooling, and enhancing observability systems to prevent recurring issues and improve team velocity.
- • Day-to-day responsibilities include responding to and triaging technical support tickets based on priority and impact, collaborating with Ops, Tech, and Product teams to diagnose system-related issues, building scripts, tools, or bots to automate repetitive tasks, improving logging, alerting, and monitoring using AWS CloudWatch and similar tools, investigating backend services, APIs, async workflows, and data issues, monitoring platform health proactively, and documenting incidents with RCA and updated runbooks.
- • The role requires initial support during UK business hours with a planned transition to US coverage, reflecting the company’s global expansion and need for 24/7 system reliability.
- • ThirtyTwo Co Limited is an award-winning, Tier 1 VC-backed health technology company backed by investors from Revolut, City Mapper, and Depop, currently in a high-growth phase after launching a second platform and expanding globally.
- • The company’s mission is to use technology to help clinicians deliver the latest healthcare innovations and improve the standard of care for millions, positioning the role as impactful in a mission-driven, fast-moving environment.
- • The engineer will work with modern backend technologies including Node.js and MongoDB, gaining deep exposure to production systems, incident management, and observability practices in a SaaS health tech context.
- • Over time, the role offers opportunities to develop expertise in cloud infrastructure (AWS), automation, SLA-driven support, and cross-functional collaboration, paving the way for growth into senior technical or DevOps-adjacent roles.
🎯 Requirements
- • 4-6 years of experience in technical support, backend, or production support roles
- • Strong hands-on experience with Node.js (debugging, reading code, understanding API flows) and MongoDB
- • Strong debugging and root cause analysis skills
- • Experience with monitoring/logging tools such as AWS CloudWatch
- • Proactive mindset in identifying issues and suggesting improvements
- • Excellent English communication skills (written and verbal) to explain technical issues clearly
- • Comfortable working in UK time zone with flexibility to support US time zone in the future
🏖️ Benefits
- • Opportunity to work on health technology products solving multi-billion dollar problems
- • Collaborative and inclusive work environment with a culture of teamwork, innovation, and creativity
- • Access to the latest tools and technologies
- • Opportunity for professional growth and career advancement
- • Backed by top-tier VCs with a multicultural, ambitious, high-calibre team
Skills & Technologies
About ThirtyTwo Co Limited
ThirtyTwo Co Limited is a UK-based technology company that delivers fully managed remote teams for software development and product engineering. The firm embeds senior engineers directly into client workflows, handling recruitment, onboarding, payroll, and ongoing support so companies can scale quickly without establishing foreign entities. Clients retain full control over roadmap and code while 32Co absorbs employment risk, compliance, and infrastructure across multiple countries. Founded in 2021 and headquartered in London, the company serves venture-backed startups and scale-ups seeking cost-effective, high-quality engineering capacity outside traditional outsourcing models.
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