Job Overview
Location
Work from Home, United States
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
April 13, 2026
Full Job Description
đź“‹ Description
- • The Technical Support Engineer II role on FICO’s Scores Software team is critical to ensuring the reliability and performance of FICO® Score products used by financial institutions worldwide, directly impacting credit decisions, fraud detection, and lending outcomes.
- • Day-to-day responsibilities include providing hands-on technical support for on-premise and AWS cloud deployments, troubleshooting infrastructure and application issues using AWS services (S3, IAM, VPC, CloudWatch), managing shared ticket queues across time zones, maintaining knowledge base articles, and escalating complex issues with proper documentation to senior engineering teams.
- • The Scores Software team operates as a geographically distributed, startup-like unit within FICO, collaborating closely with business and technology teams to deliver industry-leading scoring solutions in a fast-paced, innovative environment that values ownership, customer delight, and mutual respect.
- • This role offers the opportunity to gain real-world software engineering experience across multiple languages, deepen cloud and systems expertise, develop incident management and communication skills, and grow into a trusted technical advisor within a global analytics leader.
🎯 Requirements
- • Bachelor’s degree in Computer Science or a related technical discipline.
- • 2-3 years of relevant experience in software technical support, including hands-on troubleshooting of on-premise and cloud-based systems.
- • Proven experience working with AWS Cloud Computing environment, including core services such as S3, IAM, VPC, and CloudWatch for diagnosis and resolution of infrastructure and application issues.
- • Strong verbal and written communication skills, with the ability to convey technical information clearly and empathetically to customers, partners, and internal stakeholders.
- • Ability to work effectively under pressure, follow defined incident management processes, and consistently meet or exceed service level agreements (SLAs) and response time targets.
- • Familiarity with cloud service models (IaaS, PaaS, SaaS) and experience in debugging and resolving technical issues in distributed environments.
🏖️ Benefits
- • Inclusive culture aligned with FICO’s core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
- • Access to valuable learning experiences and professional development opportunities to leverage individual strengths and grow technical and collaborative skills.
- • Highly competitive compensation package, with a targeted base pay range of $86,100 to $135,300, reflecting differences in knowledge, skills, and experience.
- • People-first work environment promoting work/life balance, employee resource groups, and social events to foster connection and camaraderie among remote teams.
Skills & Technologies
About Fair Isaac Corporation
Fair Isaac Corporation, commonly known as FICO, is a global data analytics and decision management software company. FICO provides analytics and decision management software for financial services, telecommunications, health and government, and other industries. The company is best known for its FICO Score, a credit score widely used by lenders to assess credit risk. FICO's solutions help businesses make better decisions, improve operational efficiency, and increase profitability by leveraging data and advanced analytics. Their offerings include credit scoring, fraud detection, debt collection, and customer management tools, enabling clients to manage risk and drive growth.
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