Technical Support Engineer - NAMER

📋 Description

• • As a Technical Support Engineer at Vanta, you will serve as the final technical escalation point for complex customer issues, ensuring best-in-class support and adherence to service SLAs while acting as a trusted advisor for Premium Support customers.
• • You will provide technical support via email, screen sharing, and chat; own and resolve intricate technical problems; collaborate with Support and Engineering teams; create reproducible test cases; validate and escalate bugs; and contribute to internal and customer-facing documentation and process improvements.
• • You will join a kind, talented, and inclusive team at Vanta, a company dedicated to helping businesses earn and prove trust through continuous security monitoring and verification, with a mission to make complex solutions simple and transparent.
• • In this role, you will deepen your expertise in cloud platforms, APIs, networking, and identity systems; sharpen your troubleshooting and documentation skills; and grow as a technical leader by influencing product improvements and mentoring peers through knowledge-sharing sessions.