Technical Support - Tier 2

3M Company

Job Overview

Location

Denver, Colorado

Job Type

Full-time

Full Job Description

📋 Description

• As a Tier 2 Technical Support Specialist at Scotch, you will serve as a senior escalation point for complex technical issues related to the Android-based POS platform and hardware ecosystem, directly impacting the efficiency of beverage alcohol retailers through streamlined payments, inventory management, and operations.
• Day to day, you will provide advanced technical support for Android POS systems and hardware (touch terminals, printers, scanners, payment devices, cash drawers), troubleshoot software issues across payments and inventory, analyze logs and network configurations to resolve root causes, work directly with customers on escalated cases, collaborate with Engineering to document bugs and prioritize fixes, assist with remote troubleshooting tools, maintain internal knowledge base content, support software releases and hardware compatibility testing, and participate in on-call rotations for critical incidents.
• Scotch is building the next-generation operating system for beverage alcohol retailers, modernizing the $1.6T industry with a platform combining POS, payments, back office, and e-commerce. Founded by leaders from Skupos, Drizly, and top tech companies, and backed by $28M from VMG, First Round, and others, Scotch is recognized by Forbes as a leader in liquor retail technology.
• In this role, you will solve meaningful technical problems impacting real-world business operations, collaborate closely with Engineering to influence product quality, grow your technical expertise across software, hardware, networking, and payments systems, and be part of a fast-growing team building modern infrastructure for a massive industry.

🎯 Requirements

• 1–5 years of experience in technical support, implementation, IT support, or a similar technical customer-facing role
• Strong technical troubleshooting skills with the ability to diagnose both software and hardware-related issues
• Experience working with POS systems, Android devices, payment systems, or similar technical environments preferred
• Comfortable troubleshooting networking basics such as WiFi connectivity, routers, IP configuration, and remote access tools
• Strong organizational skills and attention to detail when managing multiple issues simultaneously
• Ability to work independently, prioritize effectively, and communicate clearly under pressure
• Customer-focused mindset with strong written and verbal communication skills
• Curious, hands-on, and motivated to continuously learn and improve technical expertise

🏖️ Benefits

• $70,000 per year depending on experience
• Competitive equity package
• Comprehensive medical, dental, and vision coverage
• Unlimited flexible PTO

Skills & Technologies

Android

Remote

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3M Company

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About 3M Company

3M's Scotch brand produces pressure-sensitive tapes, adhesives, and office supplies including transparent, masking, duct, and packaging tapes, plus fasteners and sticky notes. Originally created in the 1930s for industrial and household bonding, the line now spans hundreds of products sold globally for crafting, shipping, repair, and organization. Sold through office, hardware, and e-commerce channels, Scotch innovations emphasize easy application, durability, and clean removal. The brand operates under 3M’s Safety and Industrial Business segment, contributing to the multinational conglomerate’s portfolio of science-based consumer and professional solutions.

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