Job Overview
Location
Berlin
Job Type
Full-time
Category
Other Engineering
Date Posted
July 14, 2026
Full Job Description
đź“‹ Description
- • As a dynamic team, we combine first-in-class technology with meaningful social impact.
- • Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
- • Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
- • As a Working Student in Technical Support, you do the same work as our full-time Technical Support Managers — just part-time, built around your studies.
- • You work on technically demanding customer cases at the intersection of our AI product, real-world facility IT, and the German care software ecosystem, with a direct line to our Engineering team, not a ticket queue between you.
- • And because care doesn't stop at 17:00 or on Saturdays, your shifts focus on evenings and weekends — the hours when your coverage matters most.
- • Our support operates 07:00–22:00, seven days a week — as a Working Student, you cover part of that window in a rotating shift schedule, with a focus on evening shifts and weekend rotations.
- • Shifts are planned weeks in advance together with the team, with flexibility to swap around exams and semester deadlines.
- • Up to 20 hours/week during the semester, typically concentrated into evening and weekend blocks — more is possible during semester breaks.
- • You're never alone on a shift: there's always a clear escalation path to an on-call colleague.
- • Your mission: make sure that never lasts long, and never happens twice.
- • You own technical customer cases end-to-end during your shift: reproduce, isolate the fault across app, backend, customer network, and third-party systems — and keep the customer clearly informed until it's solved or cleanly handed over.
- • Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux).
- • Untangle customer-side IT — firewalls, proxies, certificates, MDM-managed shared devices — often in direct coordination with a facility's IT.
- • Keep an eye on system health during your shift using our observability stack, and act early when something looks off — especially in the evening and weekend hours when you're our eyes on the system.
- • Support critical incidents: assess which facilities are affected, help drive resolution together with Engineering and the on-call L2, and contribute to clear, timely customer communication.
- • Turn recurring issues into permanent fixes: contribute to root-cause analyses, runbooks, and knowledge-base articles that make the whole team faster.
🎯 Requirements
- • Currently enrolled as a student (Bachelor's/Master's), ideally in Computer Science or a related technical field — active enrollment is required for a Werkstudent contract.
- • First hands-on experience with observability/monitoring tools (e.g., Grafana, Sentry) or the curiosity and foundation to learn them fast; you can use logs and metrics to isolate issues.
- • Solid Windows and/or Linux fundamentals — you're comfortable in logs, configs, and the command line, whether from coursework, working student jobs, or your own projects.
- • Good networking fundamentals (firewalls, proxies, DNS, TLS/certificates) — you can figure out why two systems can't talk to each other, or you're eager to master exactly that.
- • Familiarity with APIs and system integrations — you can read a payload and follow where data breaks between systems.
- • Reliable availability for a rotating shift schedule with evening and weekend coverage — this is essential for the role.
- • Structured and calm under pressure, with clear, empathetic communication for very different audiences: care home administrators, external IT providers, and our engineers.
- • German at C2 / native level — our customers work with us in German, so this is a hard requirement (plus good English for internal collaboration).
🏖️ Benefits
- • Flexible working hours because you know when you work best!
- • Reimbursement of the “Deutschlandticket”.
- • 25 days of vacation – and your birthday off.
🏙️ Location
- • Berlin
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Voize Inc.
Voize is a technology company focused on revolutionizing customer communication through AI-powered solutions. Their platform enables businesses to automate and enhance customer interactions across various channels, including voice, chat, and email. By leveraging advanced natural language processing and machine learning, Voize aims to improve customer service efficiency, reduce operational costs, and provide personalized experiences. The company operates within the rapidly growing conversational AI and customer experience management sectors, offering tools that help businesses scale their support operations and gain deeper insights into customer needs and sentiment. Their solutions are designed for a wide range of industries seeking to optimize their customer engagement strategies.
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