TechOps Engineer

Incident Technologies, Inc.

Job Overview

Location

San Francisco, Indiana, USA

Job Type

Full-time

Full Job Description

📋 Description

• Join incident.io, the premier AI-powered incident response platform, and play a pivotal role in shaping our global TechOps function as our first US-based hire.
• incident.io is revolutionizing how over 1,500 companies, including industry giants like Netflix, Airbnb, and Block, manage and resolve incidents, drastically reducing downtime and enhancing customer reliability.
• Our platform consolidates on-call management, incident response workflows, AI-driven SRE capabilities, and public status pages into a single, intuitive solution, empowering tens of thousands of users across Engineering, Product, and Support to restore services swiftly and maintain focus on innovation.
• As a fast-growing, ambitious company backed by $100M in funding from top-tier investors like Index Ventures and Insight Partners, we are committed to product excellence, customer success, and creating a magical user experience.
• The TechOps team at incident.io is the backbone of our operational efficiency, dedicated to ensuring every employee has seamless access to the tools and resources they need to thrive from day one.
• We are seeking a proactive and innovative TechOps Engineer to establish and lead our US-based TechOps operations, working collaboratively with our UK team to build scalable foundations, robust systems, and impactful automation.
• This is a unique opportunity to be the primary point of contact for all TechOps needs in the US, driving critical initiatives and directly contributing to the company's growth and operational maturity.
• You will be instrumental in managing the entire lifecycle of employee technology, from procurement and provisioning of hardware to ensuring seamless identity and access management across our diverse technology stack.
• Your responsibilities will encompass owning our macOS fleet, ensuring devices are up-to-date, secure, and performant, thereby maximizing employee productivity.
• You will also be responsible for maintaining and enhancing our San Francisco office infrastructure, including networking, audio-visual systems, and physical security, creating an environment conducive to focused work and collaboration.
• A key aspect of this role involves identifying opportunities for automation and integration to streamline repetitive tasks, improve operational speed, and enhance overall effectiveness across the organization.
• You will collaborate closely with Engineering, Security, and Operations teams to understand their challenges and proactively develop solutions that accelerate their workflows and improve their experience.
• This role requires a hands-on approach, a deep understanding of modern TechOps practices, and a passion for building scalable, reliable systems in a dynamic, high-growth environment.
• You will be empowered to define and implement best practices, contributing significantly to the strategic direction of TechOps at incident.io.
• By building order out of complexity and continuously improving our operational landscape, you will directly impact the productivity and success of our global team.
• This is more than just a support role; it's a chance to architect and implement the operational infrastructure that underpins a rapidly scaling technology company.
• You will be the champion for a smooth and efficient employee experience, ensuring that technology is an enabler, not a barrier, to achieving our ambitious goals.
• Your work will directly influence how effectively our teams can respond to incidents, develop innovative features, and deliver exceptional value to our customers worldwide.
• Embrace the challenge of building from the ground up, creating processes and systems that will support incident.io's continued expansion and success across continents.
• Leverage your expertise to integrate our core tools, such as Google Workspace, Iru (formerly Kandji), and a growing suite of SaaS applications, to create a cohesive and automated operational ecosystem.
• Your proactive engagement with various departments will be crucial in identifying pain points and developing tailored solutions, fostering a culture of continuous improvement and operational excellence.
• This role offers a unique blend of strategic planning and hands-on execution, allowing you to make a tangible impact on both the employee experience and the company's operational resilience.
• Become the go-to expert for all things TechOps in the US, driving initiatives that enhance security, productivity, and overall operational efficiency.
• Contribute to a culture that values innovation, collaboration, and a commitment to making things magical for our customers and our team.

🎯 Requirements

• Proven experience in building or scaling TechOps functions within a growth-stage technology company, with a demonstrated ability to create systems and processes from the ground up.
• Strong technical proficiency in identity and access management (e.g., Google Workspace, SSO, SCIM), Mobile Device Management (MDM) solutions (specifically Kandji), and general SaaS administration.
• A solid background in hands-on technical support, with a deep understanding of what constitutes excellent service delivery and a keen eye for detail.
• Practical experience managing office infrastructure, including networking, AV equipment, meeting room setups, and physical access control systems.
• Demonstrated ability to partner effectively with cross-functional teams to identify operational bottlenecks and implement automated solutions, tooling, or improved processes.

🏖️ Benefits

• Market-leading private medical insurance for comprehensive health coverage.
• Generous parental leave policy to support new parents.
• Additional paid time off with the First Friday of the month off.
• A competitive annual leave/PTO allowance.
• Attractive salary package complemented by equity options.
• Access to a personal development budget for continuous learning and growth.
• Enhanced pension/401k contributions to support long-term financial well-being.

Skills & Technologies

Remote

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Incident Technologies, Inc.

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About Incident Technologies, Inc.

Incident Technologies provides a cloud platform that consolidates alerts, on-call scheduling, incident response workflows, and status communication into one tool. Teams connect monitoring sources, define escalation rules, and automate runbooks to reduce mean time to resolution. The service integrates with Slack, PagerDuty, GitHub, and observability suites, offering real-time collaboration, stakeholder updates, and post-mortem analytics. Founded by ex-Uber and Stripe engineers, the company targets DevOps and SRE groups seeking faster incident handling without juggling multiple tools.

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