Telecom FinOps Lead

📋 Description

• • Own the end-to-end lifecycle of Iron Mountain’s global telecommunications portfolio—spanning 60 countries and 225,000+ customer touchpoints—turning complex carrier invoices, contracts, and service tickets into a transparent, AI-powered FinOps engine that saves millions while elevating customer experience.
• • Architect, deploy, and continuously optimize next-generation voice and data solutions (VoIP, UCaaS/CCaaS, SD-WAN, SIP trunking) that directly enable Iron Mountain’s digital-transformation roadmap, ensuring 99.99 % uptime for critical records-management and data-center operations.
• • Act as the single point of accountability for all telecom vendor relationships—ATT, Verizon, Lumen, regional carriers, and managed-service partners—negotiating multi-year contracts, auditing every line-item charge, and driving dispute resolutions that historically recover 5-8 % of annual spend.
• • Build and scale a repeatable FinOps framework that ingests carrier usage feeds, applies machine-learning anomaly detection, and surfaces real-time recommendations to engineering, finance, and IT ops teams, cutting forecast variance to <3 % and accelerating budget re-allocation cycles from weeks to hours.
• • Translate board-level cost-reduction mandates into executable quarterly OKRs: design charge-back models, publish executive dashboards, and present findings to C-suite stakeholders, demonstrating ROI on every optimization initiative.
• • Lead cross-functional war-room response for P1 telecom incidents—E911 failures, voice-platform outages, SD-WAN degradation—coordinating network, security, and cloud teams to restore service within SLA while documenting root-cause and preventive measures for global knowledge base.
• • Extend the corporate telecom governance program into newly acquired subsidiaries and emerging regions, harmonizing carrier contracts, regulatory compliance (GDPR, E911, local telecom laws), and security policies within 90 days of close.
• • Champion continuous-improvement culture: mentor junior analysts, create run-books, and evangelize FinOps best practices across Iron Mountain’s 13,000-employee ecosystem, turning telecom from a cost center into a strategic growth enabler.
• • Partner with FP&A to build rolling 24-month capital and operating forecasts that align telecom investments with data-center expansions, cloud migrations, and sustainability goals—supporting Iron Mountain’s pledge to be carbon-neutral by 2040.
• • Drive proof-of-concepts for emerging technologies—SASE, 5G fixed wireless, AI-driven contact-center routing—evaluating technical feasibility, security posture, and total cost of ownership before scaling to production.
• • Establish and monitor KPIs: cost per minute, bandwidth utilization, ticket resolution time, vendor SLA penalties—publishing monthly scorecards that influence vendor scorecards and renewal negotiations.
• • Ensure end-to-end lifecycle management of telecom assets: inventory tracking, MACD workflows, decommissioning, and environmentally responsible disposal in accordance with Iron Mountain’s zero-landfill initiative.