Job Overview
Location
Venezuela, Bolivarian Republic of
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • This Tier 3 Technician role is a senior-level IT Support Specialist position supporting a U.S.-based IT services environment, critical for resolving complex technical issues that impact client operations and service continuity.
- • The person will provide advanced Level 3 technical troubleshooting, administer Office 365, Google Workspace, and AWS, support Windows/Linux/macOS/Windows Server systems, manage networking and security tools, use automation/scripting, document resolutions, and communicate via email and Microsoft Teams while adhering to SLA expectations.
- • Freelance Latin America connects skilled professionals in Venezuela with U.S.-based IT service providers, offering remote opportunities within structured, client-aligned workflows using tools like HaloPSA and emphasizing professionalism and reliability.
- • The person can deepen expertise in cloud platforms, enterprise security, scripting, and MSP operations while gaining experience with international teams, professional ticketing systems, and career growth through structured training and exposure to modern IT processes.
🎯 Requirements
- • Strong senior-level L3 technical troubleshooting background
- • Experience administering Office 365, Google Workspace, and AWS
- • Strong knowledge of Windows, Linux, macOS, and Windows Server support
- • Networking knowledge including IP addressing, DNS, and related troubleshooting
- • Experience with email filtering, IT security tools, backup tools, firewalls, and virtualization platforms
- • Automation or scripting experience
- • Excellent customer service skills in a client-facing environment
- • Professional English fluency
- • Familiarity with tools such as ConnectWise, Datto, NinjaOne, MSP360, HaloPSA, IT Glue, Autotask, Syncro, Cisco Meraki, Sophos, SentinelOne, or Todyl is a plus
- • Calm under pressure, detail-oriented, proactive, adaptable, and able to work independently in a remote environment
🏖️ Benefits
- • Fully remote work environment
- • Stable, long-term collaboration
- • Clear scope of responsibilities and structured workflows
- • Training and onboarding support
- • Opportunity to work with international teams
- • Exposure to modern tools and professional processes
- • Supportive and collaborative work culture
- • Opportunity for skill development and career growth
Skills & Technologies
About Freelance Latin America
Freelance Latin America is a platform dedicated to connecting businesses with skilled freelance professionals across various industries in Latin America. The company focuses on providing a curated talent pool, ensuring quality and reliability for clients seeking remote or project-based workers. Their services cater to a wide range of needs, from software development and design to marketing and administrative support. By leveraging technology and local market expertise, Freelance Latin America aims to streamline the hiring process, foster economic growth within the region, and empower freelancers with opportunities. They emphasize building long-term relationships between employers and talent.
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