Training Specialist (CPT)

Mama Money Holdings (Pty) Ltd

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join Mama Money, a dynamic and rapidly growing fintech startup dedicated to empowering migrant workers in South Africa by providing reliable and affordable remittance services. Since our inception in 2015, we've been committed to making a tangible difference in the lives of those who need it most, facilitating the secure transfer of funds across borders.
• Our vibrant team, headquartered in the picturesque city of Cape Town, South Africa, comprises over 150 talented individuals hailing from 19 diverse countries across Africa, Asia, the UK, and Europe. We foster a culture that prioritizes the well-being of our team members and actively contributes to the betterment of our communities. Our ethos, "Just be lekker!", encapsulates our approach to work – a philosophy built on trust, autonomy, and a shared responsibility to deliver exceptional service to our customers without unnecessary bureaucracy.
• As a Training Specialist (CPT), you will play a pivotal role in shaping the capabilities of our Customer Support and Field Sales teams. Your primary objective will be to ensure these vital teams are consistently equipped with the latest product knowledge, proficient in our operational processes, and adept at utilizing our tools. This comprehensive training will empower them to deliver a high-quality customer experience, drive operational efficiency, and facilitate the swift and secure rollout of new products and features.
• This role is instrumental in owning and managing the entire training lifecycle. You will be responsible for designing, developing, and delivering impactful training programs that cover everything from initial onboarding for new hires to continuous upskilling for existing team members. Furthermore, you will oversee our knowledge management systems, ensuring that accurate and accessible information is readily available, and implement certification processes to validate competency.
• A key aspect of your contribution will be change enablement. As Mama Money continues to innovate and expand, you will be at the forefront of ensuring our teams are prepared for and embrace new initiatives, processes, and technologies. This involves not just imparting information but fostering a mindset of adaptability and continuous learning.
• You will collaborate closely with various departments, including Product, Operations, and Customer Support leadership, to identify training needs, develop relevant content, and measure the effectiveness of your initiatives. This cross-functional partnership is crucial for aligning training efforts with business objectives and ensuring that our teams are always ahead of the curve.
• Responsibilities will include conducting needs assessments to pinpoint skill gaps and areas for development within the Customer Support and Field Sales functions. Based on these assessments, you will design and develop engaging training materials, including presentations, manuals, e-learning modules, and hands-on exercises, tailored to different learning styles and proficiency levels.
• You will be responsible for delivering training sessions, both in-person and virtually, creating a positive and interactive learning environment. This includes facilitating workshops, leading group discussions, and providing one-on-one coaching to address individual learning needs.
• Maintaining and updating our internal knowledge base will be a critical function, ensuring all documentation is current, accurate, and easily searchable. This includes product guides, process flows, FAQs, and troubleshooting resources.
• Developing and implementing assessment strategies to evaluate the effectiveness of training programs and the knowledge retention of participants. This may involve creating quizzes, practical assessments, and performance monitoring tools.
• Staying abreast of industry best practices in adult learning, instructional design, and training technologies to continuously improve our training methodologies and ensure they remain cutting-edge.
• Contributing to the development and refinement of our onboarding program to ensure new employees are quickly integrated into the Mama Money culture and become productive members of the team.
• Supporting the rollout of new products and features by developing and delivering timely and effective training to relevant teams, ensuring a smooth transition and minimizing customer impact.
• Analyzing training data and feedback to identify trends, measure ROI, and make data-driven recommendations for program enhancements.
• Championing a culture of continuous learning and development throughout the organization, encouraging knowledge sharing and best practice adoption.
• This role offers a unique opportunity to make a significant impact on the growth and success of Mama Money by empowering our frontline teams with the knowledge and skills they need to excel.

🎯 Requirements

• Proven experience in a Training Specialist, Learning & Development, or similar role, preferably within the fintech or financial services industry.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent presentation, facilitation, and communication skills, with the ability to engage and inspire diverse audiences.
• Proficiency in developing training materials using various tools and technologies (e.g., PowerPoint, e-learning authoring tools).
• Experience with knowledge management systems and content creation.
• Ability to analyze training needs and measure the effectiveness of training programs.
• Bachelor's degree in Education, Human Resources, Business Administration, or a related field, or equivalent practical experience.

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance coverage.
• Generous paid time off and holiday leave.
• Opportunities for professional development and continuous learning.
• A vibrant and inclusive company culture with a focus on employee well-being.
• The chance to be part of a mission-driven organization making a real impact in the community.

Skills & Technologies

Onsite

Remote

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Mama Money Holdings (Pty) Ltd

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About Mama Money Holdings (Pty) Ltd

Mama Money is a fintech company specializing in cross-border remittances, empowering individuals to send and receive money affordably and conveniently. They offer a mobile-first platform that allows users to send money from various countries in Europe and Africa to recipients in numerous African countries. Mama Money focuses on providing transparent fees and competitive exchange rates, aiming to democratize access to financial services for migrant workers and their families. Their service is designed to be user-friendly, accessible via a mobile app and USSD, ensuring that even those with basic mobile phones can utilize their services. They are committed to financial inclusion and supporting economic development.

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