Transformation Director - Energy Utilities (bilingual English / Greek)

Kraken Technologies Limited

Job Overview

Location

Paris

Job Type

Full-time

Full Job Description

📋 Description

• Lead major client implementation programs for Kraken’s AI-driven energy management platform, ensuring successful deployment of smart grid, billing, CRM, and meter data management systems for global energy utilities.
• Drive transformation initiatives that optimize renewable energy generation, enhance grid intelligence, and improve customer experiences through advanced Customer Information Systems (CIS) and AI-powered communications.
• Serve as the primary point of contact for key energy utility clients, managing end-to-end project delivery from onboarding through go-live and post-implementation support.
• Collaborate with cross-functional teams including engineering, product, and customer success to align client objectives with Kraken’s platform capabilities and roadmap.
• Translate complex technical solutions into clear strategic value for utility executives, leveraging bilingual fluency in English and Greek to facilitate communication with European clients.
• Identify and mitigate implementation risks across international energy markets, ensuring compliance with regional regulatory frameworks and operational standards.
• Champion Kraken’s mission to reshape the global energy sector by accelerating adoption of sustainable, AI-enabled energy systems that reduce waste and improve efficiency.
• Develop and maintain detailed project plans, timelines, and success metrics to track progress against client KPIs and organizational goals.
• Conduct stakeholder workshops and training sessions to ensure smooth adoption of Kraken’s platform by utility teams, including billing, customer service, and operations departments.
• Stay current on evolving energy regulations, renewable energy trends, and digital transformation benchmarks in the utilities sector to inform client strategy and platform enhancements.
• Represent Kraken at industry events and client meetings, articulating the company’s vision for a sustainable, intelligent energy future.
• Coordinate with regional teams to adapt implementation approaches for local market conditions while maintaining global platform consistency.
• Monitor client satisfaction and operational performance post-implementation, driving continuous improvement through feedback loops and data-driven insights.
• Build and nurture long-term relationships with utility decision-makers, positioning Kraken as a strategic partner in their energy transition journey.
• Ensure all client deliverables meet Kraken’s quality standards and are aligned with the company’s commitment to innovation, sustainability, and customer excellence.

🎯 Requirements

• Fluency in English and Greek (bilingual communication required)
• Proven experience leading large-scale technology implementations in the energy utilities sector
• Deep understanding of Customer Information Systems (CIS), billing, meter data management, and CRM in utility operations
• Demonstrated success managing client-facing transformation programs with complex technical platforms

🏖️ Benefits

• Opportunity to shape the future of global energy systems through cutting-edge AI-driven technology
• Work with a mission-driven team focused on sustainability and innovation in the utilities industry
• Exposure to international energy markets and high-impact client projects across Europe and beyond
• Collaborative environment with leaders at the forefront of energy transformation

Skills & Technologies

Onsite

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Kraken Technologies Limited

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About Kraken Technologies Limited

Kraken builds the Kraken platform — a cloud-native, AI-powered operating system for utilities and energy companies that automates the energy supply chain (customer lifecycle, billing/CRM, trading and asset optimisation, migration from legacy systems) to enable faster product innovation, lower operating costs, and support distributed/renewable energy use.

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