UX Designer, AI App

Bjak Sdn. Bhd.

Job Overview

Location

New York, United States

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end UX for A1’s core app experience across iOS, Android, and web, designing how users initiate, monitor, and complete AI-assisted tasks.
• Design user flows for AI-driven workflows that span intent capture, multi-step reasoning, external tool interactions, task completion, and recovery from failures or stalls.
• Visualize and communicate the AI’s state to users at every phase—loading, thinking, acting, waiting, completing, stalling, failing, and recovering—with clarity and transparency.
• Define how the app surfaces the AI’s decisions, actions, and required user confirmations or adjustments, ensuring users maintain control throughout the interaction.
• Map the full spectrum of AI behavior states and design intuitive interfaces that help users understand, trust, and manage non-deterministic system outputs.
• Collaborate closely with product, engineering, and machine learning teams to translate user needs and system constraints into concrete, actionable design solutions.
• Conduct usability research to identify moments where users lose trust, feel uncertain, or disengage, and use findings to iterate and improve UX patterns.
• Create wireframes, user flows, and high-fidelity prototypes in Figma that engineering teams can build from directly, minimizing ambiguity in implementation.
• Contribute to and evolve the company’s design system with reusable UX patterns specifically tailored for AI-powered applications.
• Design for both simple, everyday interactions and complex, multi-step AI workflows within the same interface, balancing simplicity with system complexity.
• Focus on reliability, feedback, and recovery in product experiences where AI behavior is asynchronous, context-dependent, and non-deterministic.
• Advocate for user-centered design principles that prioritize transparency, control, and predictability in AI-assisted workflows.
• Ensure all design outputs align with the product’s mission of achieving high reliability for long-running workflows and persistent context.
• Participate in iterative design reviews, feedback cycles, and cross-functional alignment sessions to refine design direction based on real-world usage and technical feasibility.
• Translate abstract AI capabilities into tangible, understandable user experiences without oversimplifying system behavior or misleading users about capabilities.
• Maintain a strong focus on edge cases, failure modes, and recovery paths, ensuring the UX remains intuitive even when the AI encounters unexpected conditions.

🎯 Requirements

• Experience as a UX designer on consumer mobile or web apps, with a strong portfolio.
• Solid skills in user flow design, wireframing, and high-fidelity prototyping in Figma.
• Ability to design for systems that are asynchronous, non-deterministic, and context-dependent.
• Clear thinking about user trust, control, feedback, and transparency in AI-driven product experiences.
• Experience conducting user research and turning findings into design decisions.
• Comfortable working in fast-moving teams with evolving product scope.

🏖️ Benefits

• Work with a high talent density, hands-on team building a product aimed at bringing practical AI benefits to billions globally.
• Opportunity to shape the foundational UX patterns for AI-assisted productivity tools in a rapidly evolving domain.
• Transparent and efficient interview process with direct evaluation by team members and prompt decision-making.
• Collaboration with product, engineering, and ML teams to solve novel challenges at the intersection of AI and human interaction.

Skills & Technologies

iOS

Android

Design

Onsite

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Bjak Sdn. Bhd.

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About Bjak Sdn. Bhd.

Bjak operates Malaysia’s largest digital auto-insurance marketplace, enabling instant price comparison and online purchase of motor coverage from leading insurers. The platform uses proprietary technology to simplify complex tariffs, deliver personalised quotes and e-policy issuance within minutes, eliminating paperwork and agent visits. Licensed by Bank Negara Malaysia, Bjak also offers road-tax renewal, accident assistance and claims support, serving millions of drivers nationwide while partnering with insurers to increase digital distribution efficiency and customer reach.

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