Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • As Gong's first Value Insights Manager in EMEA, you will be instrumental in articulating and quantifying the profound impact our Revenue AI Operating System delivers to our most significant and strategic clients.
- • This pivotal role sits at the intersection of customer success, strategic consulting, and data analytics, empowering you to directly influence customer growth, retention, and overall satisfaction by showcasing tangible value.
- • You will collaborate intimately with our go-to-market teams, including Account Executives and Customer Success Managers, to orchestrate and lead in-depth discovery sessions.
- • Your primary objective during these sessions will be to gain a comprehensive understanding of each customer's unique strategic objectives, pressing challenges, and to proactively identify untapped opportunities for value creation through Gong's platform.
- • You will act as a trusted advisor, partnering closely with account teams and key customer stakeholders to dissect complex business challenges.
- • Leveraging data-driven insights, you will craft compelling solutions and strategies that enhance customer ROI at every stage of their lifecycle with Gong.
- • A core responsibility will be the development and presentation of detailed, quantitative business cases and sophisticated ROI models.
- • These models will serve to clearly and unequivocally demonstrate Gong’s measurable impact on critical customer outcomes, such as revenue growth, cost reduction, and efficiency improvements.
- • You will be adept at analyzing diverse customer data sets to unearth actionable insights that drive strategic decision-making.
- • Translating these complex analytical findings into clear, concise, and persuasive narratives will be crucial, ensuring comprehension for both technical and non-technical audiences at all levels of the organization.
- • You will play a key role in developing, refining, and maintaining a robust suite of value engineering tools, frameworks, templates, and best practices.
- • This includes the continuous improvement of sophisticated ROI and economic modeling techniques to ensure best-in-class value demonstration.
- • Furthermore, you will contribute to Gong's thought leadership by authoring insightful content that effectively communicates our unique value proposition to customers and the broader market.
- • This role demands a strategic mindset, a passion for data, and the ability to connect complex technical capabilities with tangible business results.
- • You will be the go-to expert for demonstrating how Gong transforms revenue operations and drives measurable business outcomes for our enterprise clients.
- • Your work will directly contribute to Gong's reputation as a leader in revenue intelligence and a critical partner for customer success.
- • You will thrive in a dynamic, fast-paced environment, working collaboratively with cross-functional teams to achieve shared goals.
- • The ability to navigate ambiguity and consistently deliver high-quality, impactful work is essential for success in this role.
- • You will be empowered to shape the future of value realization for Gong's customers in the EMEA region.
- • This is a unique opportunity to build and own the value insights function for a rapidly growing SaaS company, making a significant impact on our largest accounts.
- • You will be responsible for ensuring our customers not only understand the value of Gong but can clearly articulate it internally, driving deeper adoption and advocacy.
- • Your insights will inform product development, sales strategies, and customer success initiatives, creating a virtuous cycle of value creation.
- • You will be a key player in fostering long-term, strategic partnerships with our enterprise clients, built on a foundation of proven, measurable success.
- • This role requires a blend of analytical rigor, strategic thinking, and exceptional communication skills to effectively influence stakeholders at all levels.
- • You will be a champion for data-driven decision-making, helping customers leverage Gong's insights to optimize their revenue engine.
- • Your contributions will be critical in solidifying Gong's position as an indispensable partner for revenue teams seeking to achieve peak performance.
- • You will be expected to stay abreast of industry trends and best practices in value engineering and revenue intelligence to continuously enhance your approach and Gong's offerings.
- • This role is hybrid-based, requiring 3 days per week in the Dublin office and 2 days remote, offering a balance of collaboration and flexibility.
🎯 Requirements
- • 10-12+ years of experience in value engineering, management consulting, business architecture, or a closely related field, with a proven track record of demonstrating business value.
- • Demonstrated success in creating data-driven insights and compelling business cases within B2B sales environments, preferably in the SaaS industry.
- • Proven experience designing and presenting sophisticated financial models, ROI analyses, and value-driven narratives that resonate with executive-level stakeholders.
- • Extensive understanding of B2B sales processes, various sales methodologies, pipeline management principles, and sales operations functions.
- • Expertise in software/SaaS business models, with a particular emphasis on Sales technology and its impact on revenue generation.
- • Bachelor's degree (or higher) in Business, Operations, Management, Economics, or a related analytical field is preferred.
- • Strong proficiency with CRM platforms, with a notable emphasis on Salesforce.
- • Experience leveraging data visualization tools such as Tableau, Power BI, or Looker to generate and present compelling insights.
- • Exceptional communication, presentation, and stakeholder management skills, with a proven ability to engage effectively with executives and C-level clients.
- • Comfort navigating ambiguous environments and a consistent ability to deliver high-quality, impactful results under pressure.
- • Strong leadership capabilities, including the ability to articulate a clear vision, align diverse teams around common objectives, and measure performance against defined outcomes.
- • Prior experience in Sales Enablement, Revenue Operations, or Customer Success roles is considered a strong advantage.
- • Experience authoring thought leadership content, such as blogs, whitepapers, or webinar presentations, is a plus.
🏖️ Benefits
- • Competitive compensation package tailored to the local Dublin market.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO) and company holidays.
- • Opportunities for professional development and continuous learning.
- • Hybrid work model offering flexibility with 3 days in the Dublin office and 2 days remote.
- • Be part of a rapidly growing, innovative SaaS company shaping the future of revenue intelligence.
- • Collaborative and supportive work environment with a passionate team.
- • Opportunity to make a significant impact on key enterprise accounts and the company's success.
Skills & Technologies
Remote
Degree Required
About Gong.io Ltd.
Gong.io provides a revenue intelligence platform that captures and analyzes customer interactions across phone, email, and web conferencing. The company uses AI to transcribe conversations, extract insights, and guide sales teams on deal risks, market trends, and coaching opportunities. Founded in 2015, Gong.io serves B2B sales organizations seeking data-driven strategies to improve forecasting accuracy, shorten sales cycles, and increase win rates.
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