VP, Customer Success

Nabla Bio, Inc.

Job Overview

Location

Anywhere in the United States

Job Type

Full-time

Full Job Description

📋 Description

• As VP of Customer Success at Nabla Bio, Inc., you will lead and scale the post-sales organization to ensure health system partners realize measurable value from Nabla’s AI-powered clinical assistant, directly contributing to improved clinician well-being and patient care outcomes.
• You will own the full customer lifecycle—from onboarding and implementation through renewal and expansion—driving Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and customer satisfaction (CSAT) as primary KPIs while identifying and executing upsell and cross-sell opportunities with strategic health system accounts.
• Day to day, you will build, manage, and mentor a high-performing Customer Success team comprising Customer Success Managers, Implementation Specialists, Integrations, and Support professionals, defining team structure, headcount planning, and career progression paths as the organization scales from startup to growth-stage.
• You will foster a customer-obsessed, data-driven culture by establishing scalable CS playbooks for onboarding, quarterly business reviews (QBRs), health scoring, renewal, and expansion motions, while implementing and optimizing tooling such as Customer Success Platforms (CSP), CRM systems, and health dashboards to enable proactive customer engagement.
• You will serve as a strategic partner to Sales, Marketing, and Product teams—collaborating on expansion opportunities, developing case studies and customer references, and strengthening the feedback loop between customer needs and product roadmap to ensure Nabla evolves in alignment with real-world clinical workflows.
• You will personally manage relationships with top-tier health system executives, presenting insights and value propositions at the C-suite level, and driving measurable clinical and operational outcomes that reinforce Nabla’s impact on reducing documentation burden and restoring joy to medical practice.
• About the team or company: Nabla Bio is a mission-driven organization backed by a recent $70M Series C, uniting entrepreneurs, clinicians, and engineers to restore the human connection in healthcare through ambient AI technology trusted by over 85,000 clinicians across 130+ healthcare organizations.
• The company fosters a culture of excellence, humility, growth, and inclusion, where employees engage in regular wellness activities like yoga and HIIT, collaborate across global offices in cities such as NY, Paris, and San Francisco, and prioritize open feedback and continuous improvement.
• In this role, you will have the opportunity to shape the future of customer success in healthcare AI, build a board-ready metrics function, and directly influence how AI enhances clinician satisfaction and healthcare delivery at scale—leaving a lasting impact on both the product and the people it serves.

🎯 Requirements

• 10+ years of experience in Customer Success or Account Management, with at least 8 years in a leadership role managing and scaling teams
• Proven track record of owning and achieving Net Revenue Retention (NRR) targets in a SaaS or enterprise technology environment
• Experience scaling a Customer Success organization from early-stage startup through Series D+ growth, including defining team structure, processes, and career paths
• Strong preference for experience in healthcare technology, digital health, or enterprise SaaS, with deep understanding of health system procurement cycles, clinical workflows, and EHR ecosystems (Epic, Cerner, Athena)
• Analytical and executive mindset with ability to build data-driven, board-ready CS metrics stories and present confidently to C-suite and clinical leadership
• Experience with AI/ML products in clinical settings is strongly preferred, along with familiarity with HL7/FHIR standards and EHR integrations

🏖️ Benefits

• Competitive salary and stock options as part of a total compensation package designed to reward impact and long-term commitment
• Comprehensive health plans with 100% individual coverage for Medical, Dental, and Vision insurance
• Unlimited paid time off and 11 national holidays, plus unlimited sick leave to support health and well-being
• Paid parental leave for new parents and a $1,500 stipend to purchase home office equipment for remote-friendly work
• A culture that prioritizes trust, accountability, and ownership of time and schedule, supported by regular team wellness activities like yoga, running, pilates, and HIIT sessions

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Nabla Bio, Inc.

Visit Website

About Nabla Bio, Inc.

Nabla Bio is a biotechnology company developing AI-driven protein design tools to accelerate drug discovery. The company combines deep learning, computational biophysics, and high-throughput experimentation to engineer antibodies and other therapeutic proteins with improved specificity, stability, and developability. Nabla's platform predicts protein structure, interactions, and mutations to reduce the time and cost required to reach clinical candidates. The company partners with pharmaceutical and biotech firms to co-develop drug candidates across oncology, immunology, and rare diseases, leveraging its generative models to expand the therapeutic potential of engineered proteins.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.