VP of Client Management, Creative

📋 Description

• • As the VP of Client Management, Creative, you will be the pivotal force in ensuring client satisfaction, cultivating robust relationships, and spearheading profitable growth opportunities within our dynamic agency.
• • This senior leadership role demands a strategic visionary with profound expertise in client management, possessing a deep, intrinsic understanding of client businesses to effectively lead cross-functional teams.
• • Your primary objective will be to orchestrate the delivery of best-in-class creative content, proactively anticipating challenges and developing innovative solutions that exceed client expectations.
• • You will serve as a trusted advisor, identifying and nurturing proactive growth opportunities in seamless collaboration with our diverse capability teams, while ensuring the seamless and brilliant execution of day-to-day operations.
• • This position is designed for a leader who focuses on high-level strategic thinking and growth initiatives, rather than being bogged down by low-value administrative tasks.
• • You will oversee a significant portfolio of key client accounts, or take the lead on a high-complexity international or cross-capability client, ensuring their strategic alignment with Jellyfish's objectives.
• • A core responsibility involves developing and executing comprehensive growth plans for your assigned clients, diligently working to achieve and surpass set targets throughout the year.
• • You will be instrumental in driving innovation by representing Jellyfish externally in marketing efforts, staying at the forefront of industry trends, and actively building an influential external voice for the agency.
• • In partnership with our Growth team, you will play a crucial role in new business acquisition, leading pitches, developing compelling commercials, assembling optimal teams, and driving the narrative, deliverables, and timelines.
• • Provide indispensable strategic support and guidance to Account Directors and Client Management teams, fostering collaboration, ensuring consistency in approach, and upholding the highest standards of client service.
• • Lead and inspire teams in nurturing client relationships, ensuring that best-in-class client management and relationship-building practices are consistently applied at every level of interaction.
• • Offer strategic oversight in clearly articulating client business objectives, and lead Jellyfish's solution development and response strategies in close collaboration with our capability teams to deliver exceptional creative content.
• • Drive proactive solutions and identify new opportunities based on evolving client business needs, working in tandem with our capability leads to ensure a cohesive and impactful client experience.
• • Conduct rigorous Quarterly Business Reviews (QBRs), client relationship surveys, and meticulously document key meeting notes, translating these into actionable strategic recommendations.
• • You will be expected to constantly optimize client engagements, seeking innovative ways to enhance relationships and improve ways of working, always maintaining a periscopic view of future needs, potential challenges, and proactive risk mitigation.
• • Maintain and strengthen relationships with key senior client stakeholders, while simultaneously identifying and cultivating new connections to expand our footprint within client organizations.
• • Collaborate effectively with department and industry leads across Jellyfish to identify and pursue new growth opportunities, ensuring a unified approach to client development.
• • Diligently monitor the commercial aspects of client relationships, actively driving operational improvements and enhancing efficiency to ensure profitability and client value.
• • Lead complex client renewals, employing strategic foresight and robust relationship management to ensure long-term client success and sustained profitability.
• • Take ownership of accurate client forecast submissions and oversee account financial operations, including billing, in close coordination with the internal finance team.
• • Act as a mentor and coach to junior team members, fostering their professional growth, developing their expertise, and ensuring the consistent delivery of Jellyfish's 'Brilliant Basics' in client management at all levels.
• • Deliver against SMART goals, conduct quarterly performance reviews, and provide insightful feedback to managers regarding requested team members' performance and development.
• • Proactively identify and address any resource or skillset gaps within the team to ensure optimal functioning and sustained high performance.
• • Drive thought leadership and disseminate industry insights through strategic external partnerships with key players such as Google, Facebook, Salesforce, and Amazon.
• • Actively participate in Jellyfish training initiatives across various capability teams to identify emergent opportunities for your respective accounts and enhance your strategic understanding.
• • Support broader marketing efforts by developing client-endorsed case studies and collaborating on partner PR initiatives to elevate Jellyfish's profile and showcase client successes.
• • You will be the embodiment of a client-centric mindset, anticipating needs and proactively offering solutions.
• • Embrace ownership and accountability, learning from mistakes and implementing improvements.
• • Demonstrate proactive problem-solving, identifying obstacles early and developing actionable mitigation strategies.
• • Exhibit a strong commitment to growth and learning, actively seeking feedback for continuous improvement.
• • Leverage your commercial acumen to build staffing plans, define SLAs, manage scope, and optimize for profitability.
• • Apply your multi-sector/vertical experience to diverse client needs, ideally with cross-market or large enterprise account experience.
• • Utilize your new business experience to own pitch narratives and lead end-to-end processes.
• • Employ excellent communication and presentation skills to deliver clear, persuasive, and actionable recommendations.
• • Bring technical expertise in your 'bent' and a broad comprehension of Jellyfish offerings to identify growth opportunities.
• • Strategically utilize data and tools like Google Analytics to drive decision-making and maximize ROI.
• • Apply strategic thinking to anticipate needs and drive results.
• • Foster collaboration and team leadership by effectively leading cross-functional teams.
• • Demonstrate a commitment to excellence with exceptional attention to detail.
• • Align Jellyfish's solutions with client business objectives and drive account growth through strong business acumen.
• • Manage client data effectively using CRM systems like Salesforce.
• • Lead and mentor junior team members, fostering their professional development.