Case Manager

Vynca

Job Overview

Location

Santa Clara County, CA

Job Type

Full-time

Full Job Description

📋 Description

• As a Lead Care Manager at Vynca, you will serve as the primary point of contact for clients with complex needs, ensuring coordinated, client-centered care across physical health, mental health, social determinants, and community resources.
• You will assess member needs, develop and update individualized care plans using SMART goals, provide advocacy and education, and connect clients to essential services such as housing, transportation, and community-based supports.
• You will work in a hybrid model — conducting in-field visits, telehealth sessions, and office-based work — while maintaining accurate records in EMR and CRM systems, completing monthly compliance reporting, and participating in required training.
• You will collaborate with healthcare providers, specialists, pharmacists, caregivers, and community organizations to promote wellness, recovery, independence, and member empowerment, guided by Vynca’s core values of Excellence, Compassion, Curiosity, and Integrity.
• This role offers the opportunity to make a profound daily impact on clients’ quality of life at home while growing your expertise in care navigation, trauma-informed practices, and integrated healthcare systems within a mission-driven, close-knit team.

🎯 Requirements

• 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
• Valid driver’s license, clean driving record, and reliable transportation for travel throughout Santa Clara County
• Excellent oral and written communication skills, with positive interpersonal abilities to engage clients, families, and multidisciplinary care teams
• Working knowledge of government and community resources related to social determinants of health (e.g., housing, benefits, social services)
• Proficiency with Google Workspace, MS Office, and general computer skills for documentation, reporting, and CRM/EMR system use
• Bilingual (English/Spanish) preferred

🏖️ Benefits

• Hybrid work model combining in-field, telehealth, and remote flexibility to support work-life balance
• Opportunity to make a meaningful difference in clients’ lives by improving access to care and quality of days at home
• Supportive, values-driven team culture grounded in Excellence, Compassion, Curiosity, and Integrity
• Access to training and professional development in evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
• Employer-supported compliance with vaccination requirements (influenza) and background screening as part of a safe, regulated healthcare environment

Skills & Technologies

Remote

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Vynca

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About Vynca

VyncaCare is a healthcare services and technology company focused on serious illness management. They work with healthcare providers, health plans, and risk-bearing organizations to deliver palliative care, advance care planning, care coordination, symptom management, and supportive care services. Their model combines virtual and in-person care, with interdisciplinary teams who help patients and families facing complex, chronic, or life-limiting illnesses. They aim to improve quality of life, reduce unnecessary hospital visits, and make serious illness care more accessible, especially at home.

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