Customer Value Engineer

📋 Description

• • As a Customer Value Engineer at Simpplr, you will serve as the technical subject matter expert for customer onboarding, ensuring seamless implementation and post-launch success of the AI-powered intranet platform. You will troubleshoot complex technical issues, guide customers through configurations and integrations, and act as a trusted advisor to drive customer satisfaction and product adoption.
• • Your day-to-day responsibilities include researching and diagnosing technical issues during implementation, escalating unresolved problems to internal teams, collaborating with Engineering and Product on solutions, logging and tracking issues via Jira and Zendesk, building empathetic customer relationships, contributing to high NPS scores, providing accurate feedback, advising on custom integrations, authoring scripts for onboarding, supporting legacy data migration, and sharing best practices to enhance customer outcomes.
• • Simpplr is a fast-growing SaaS company trusted by over 1,000 organizations including AAA, NHS, Penske, and Moderna to unify the digital workplace through its AI-powered intranet platform. You will join a small, high-impact post-implementation team where initiative, accountability, and customer empathy are valued, and where your technical expertise directly influences customer success and product evolution.
• • In this role, you will deepen your expertise in SaaS implementations, cloud integrations (especially AWS), enterprise SSO, and data migration while developing strong client-facing communication skills. You’ll gain experience influencing product improvements, managing complex multi-stakeholder projects, and delivering measurable impact on customer satisfaction — positioning you as a strategic technical advisor in a high-growth enterprise software environment.