Job Overview
Location
Remote (Germany)
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 1, 2026
Full Job Description
📋 Description
- • As a (Junior) Invoicing & Claims Expert at roadsurfer GmbH, you will play a critical role in ensuring accurate and timely customer billing and dispute resolution, directly supporting the company’s financial health and customer satisfaction in a fast-growing, innovative travel and mobility brand.
- • You will execute end-to-end invoicing processes, validate billing data, manage customer inquiries and short-pays, track receivables, and maintain audit-proof documentation — all while upholding SLA commitments and contributing to a seamless customer experience in a remote-first, collaborative environment.
- • Join a purpose-driven team at Europe’s largest campervan rental company, where flat hierarchies, team spirit, and a culture of trust empower you to take ownership and grow professionally in a dynamic, international setting.
- • Your day-to-day responsibilities will include:
- • Preparing and issuing accurate customer invoices with all required attachments, ensuring compliance with internal and external billing standards.
- • Validating case data and confirming the presence and correct labeling of all mandatory documents before invoicing or dispute processing.
- • Clearly and empathetically explaining invoices, payment options, and charges to customers via email or phone, using de-escalation techniques to resolve objections and build trust.
- • Managing incoming customer inquiries, short-pays, and payment disputes, escalating complex cases to specialists while maintaining ownership through resolution.
- • Monitoring and adhering to SLA deadlines for invoicing, dunning, and dispute resolution, ensuring timely follow-ups and accurate tracking of outstanding receivables.
- • Coordinating with the Finance team on payment allocations, reconciliations, and month-end closing activities related to customer accounts.
- • Compiling factual timelines, evidence sets, and documentation packages for non-legal dispute preparation, supporting potential escalation or legal review.
- • Maintaining clean, well-indexed, and audit-proof digital case files using standardized naming conventions and storage protocols.
- • Utilizing and continuously improving response macros, email templates, and checklists to ensure consistent, professional, and brand-aligned communication.
- • Proactively identifying process inefficiencies and suggesting improvements to enhance accuracy, speed, and customer satisfaction in billing and claims workflows.
- • Staying updated on internal billing policies, ERP/CRM system updates, and industry best practices to ensure compliance and continuous learning.
🎯 Requirements
- • Proven background in customer billing, accounts receivable, customer support, or claims management, preferably in a service-oriented or subscription-based business.
- • Hands-on experience creating invoices, credit notes, and managing dunning processes or payment follow-ups using billing or ERP systems.
- • Excellent written and spoken English skills (minimum B2/C1 level), with strong abilities in de-escalation, objection handling, and empathetic customer communication.
- • Strong attention to detail and a commitment to audit-ready file management, ensuring accuracy and completeness in all documentation.
- • Familiarity with CRM systems (e.g., Salesforce, HubSpot), office tools (Microsoft 365/G Suite), and billing or ERP software (e.g., SAP, Oracle, NetSuite).
- • Reliable, ownership-driven work ethic with the ability to thrive in a remote, SLA-focused environment requiring self-discipline and proactive communication.
🏖️ Benefits
- • Annual free campervan rental to experience the #happyroadsurfing lifestyle firsthand and connect with the product you support.
- • Flex Work Policy allowing flexible hours and the option to work remotely from anywhere in Europe for up to one month per year (Workation).
- • Access to an in-house academy and individual growth plan for continuous personal and professional development.
- • Corporate benefits platform access, including the Travel Industry Card and exclusive discounts for you, family, and friends.
- • Job bike subsidy to promote health and sustainable commuting.
- • Regular team events such as group sports, pizza & beer nights, and other social activities fostering strong team spirit.
- • Modern, bright office space (optional use) featuring amenities like ping pong, foosball, and a dog-friendly policy.
- • Transparent salary structure with annual reviews and a gross salary range up to 36,000 EUR per year, based on experience and performance.
Skills & Technologies
Junior
Remote
About roadsurfer GmbH
roadsurfer GmbH is a German recreational vehicle rental company that operates a fleet of campervans and motorhomes for short-term hire across Europe. Founded in 2016 and headquartered in Munich, it provides fully equipped vehicles for leisure travel through a booking platform and pick-up locations in Germany, France, Spain, Italy, Switzerland, the Netherlands, Austria and the Nordics. The company focuses on flexible rental terms, digital booking and customer support to serve private travellers and outdoor tourism markets.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
