Job Overview
Location
France
Job Type
Full-time
Category
Customer Success
Date Posted
March 28, 2026
Full Job Description
đź“‹ Description
- • As the Manager of Customer Success Management for EMEA at Filigran SAS, you will play a pivotal role in scaling and elevating the company’s customer success operations across Europe, directly contributing to customer retention, expansion, and long-term strategic growth in a fast-growing cybersecurity leader.
- • You will own and manage the full customer lifecycle for key strategic accounts in Europe — from onboarding and adoption to training, renewal, and expansion — ensuring customers derive maximum value from Filigran’s open-source cyber threat intelligence platforms while building trusted, proactive relationships that drive loyalty and advocacy.
- • In partnership with the VP of Customer Success EMEA and the existing CSM Manager, you will help structure, optimize, and scale the regional CS organization by refining operating models, improving internal playbooks, and establishing best practices to support a growing customer base across diverse industries and geographies.
- • You will recruit, onboard, mentor, and develop a high-performing team of Customer Success Managers, fostering professional growth and accountability while driving team performance through coaching, feedback, and alignment with regional and company-wide objectives.
- • You will act as a critical liaison between your CSM team and cross-functional stakeholders — including Sales, Product, Engineering, Customer Support Engineers (CSEs), and Customer Platform Architects (CPAs) — ensuring seamless collaboration on escalations, feature feedback, upsell/cross-sell opportunities, and product-led growth initiatives.
- • You will collect, analyze, and act on customer feedback and success metrics (including health scores, NPS, adoption rates, and renewal forecasts) to inform product improvements, refine engagement strategies, and demonstrate measurable impact on customer outcomes and business performance.
- • You will deliver technical training sessions and lead customer success missions across Europe, translating complex cybersecurity capabilities into actionable insights for technical and executive stakeholders, thereby deepening product adoption and reinforcing Filigran’s reputation as a trusted security partner.
- • You will contribute to Filigran’s mission of building a more open, resilient, and collaborative global cybersecurity community by championing the company’s CORE values — Cohesion, Openness, Responsibility, and Equity — in every customer interaction and internal initiative.
🎯 Requirements
- • Proven experience managing Customer Success teams in a B2B SaaS or technology environment, preferably within cybersecurity, threat intelligence, or enterprise software domains.
- • Demonstrated ability to own and grow strategic customer relationships across Europe, with a track record of driving retention, expansion, and customer advocacy.
- • Strong background in designing and delivering technical training and customer success missions, with comfort engaging both technical and executive audiences.
- • Experience recruiting, onboarding, mentoring, and developing high-performing CSM teams, including setting performance goals, conducting reviews, and fostering professional growth.
- • Proficiency in leveraging customer success metrics (e.g., health scores, NPS, churn, expansion revenue) to inform strategy and drive data-informed decisions.
- • Excellent cross-functional collaboration skills, with experience partnering effectively with Sales, Product, Engineering, and Support teams to align on customer outcomes and growth opportunities.
🏖️ Benefits
- • Competitive base salary + equity participation — everyone shares in Filigran’s success as a fast-growing, mission-driven cybersecurity innovator.
- • Fully remote-first work model with flexible hours, enabling you to design a work-life balance that fits your personal and professional needs.
- • Annual home office stipend and freedom to choose your own equipment setup — your tools, your way.
- • Twice-yearly global and regional offsite gatherings to connect in person with teammates, strengthen culture, and collaborate beyond the screen.
- • Commitment to diversity, equity, and inclusion as an equal opportunity employer — Filigran welcomes talent of all backgrounds, identities, and experiences.
- • Opportunity to work with cutting-edge open-source cybersecurity solutions powered by AI, contributing to a mission that strengthens global digital resilience.
Skills & Technologies
Remote
About Filigran SAS
Filigran SAS is a French cybersecurity company that develops open-source threat-intelligence and crisis-management platforms. Its flagship products, OpenCTI and OpenEx, help public and private organizations collect, analyze and share threat data, orchestrate responses and conduct crisis simulations. Founded in 2022 and headquartered in Paris, Filigran provides software, support and consulting services to improve cyber resilience.
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