Job Overview
Location
Bangkok
Job Type
Full-time
Category
Marketing
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Deliver outstanding customer service to guests and partners via phone, email, and chat in both Korean and English.
- • Handle a high volume of inquiries with accuracy and timeliness, resolving issues related to bookings, changes, cancellations, payments, and other customer queries.
- • Take end-to-end ownership of customer cases, ensuring consistent application of Agoda policies and procedures.
- • Work towards individual and team KPIs including quality, productivity, and customer satisfaction metrics.
- • Collaborate with Team Leaders, Managers, and cross-functional teams to resolve complex or unusual customer cases.
- • Safeguard customer data and maintain strict confidentiality at all times.
- • Work rotational shifts including mornings, evenings, nights, weekends, and public holidays to support Agoda’s 24/7 global operations.
- • Operate within a hybrid work model, primarily working from home with on-site collaboration approximately one week every eight weeks.
- • Utilize data and guidelines to make informed, effective decisions while maintaining professionalism under pressure.
- • Adapt quickly to new tools, processes, and feedback in a fast-paced, high-volume environment.
- • Manage time and priorities effectively to meet performance expectations in a dynamic customer support setting.
- • Contribute to a global, multicultural team by supporting customers and partners from diverse regions and cultures.
- • Participate in structured training and coaching programs with clear performance metrics to support professional growth.
- • Maintain a positive, collaborative attitude with reliability and integrity in all interactions.
🎯 Requirements
- • Bachelor’s degree required
- • Excellent spoken and written Korean language skills
- • Business-level proficiency in English
- • Strong customer focus and genuine desire to help others
- • Ability to stay calm, accurate, and professional under pressure
- • Good problem-solving skills using guidelines and data to make decisions
🏖️ Benefits
- • Hybrid work model: primarily remote with on-site collaboration one week every eight weeks
- • Competitive compensation with performance-based incentives
- • Annual discretionary performance bonus
- • Health insurance and locally competitive benefits
- • Agoda travel discounts and special rates on accommodation and related products
- • $400 USD one-time home office setup allowance
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Agoda Company Pte. Ltd.
Agoda is a Singapore-headquartered online travel agency providing booking services for hotels, vacation homes, flights, and airport transfers worldwide. Established in 2005, it operates localized websites and mobile apps in 38 languages, listing over 3.6 million properties. The company uses proprietary technology, including machine learning pricing tools and fintech features, to serve both leisure and business travelers. Part of Booking Holdings since 2007, Agoda focuses on Asia-Pacific markets while expanding globally, offering pay-later options and customer support 24/7.
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