(Remote) AI Enablement Lead

📋 Description

• • Drive the practical adoption of AI tools, processes, and thinking across ServiceLink's business operations.
• • This role is responsible for ensuring that every department across the organization is equipped, educated, and empowered to leverage AI to improve how we work.
• • This is a cross-functional role with high visibility, reporting directly to the EVP.
• • This remote role welcomes candidates anywhere in Canada and the US.
• • Assess AI readiness and maturity across all non-R&D departments (e.g., Finance, Customer Service, Operations, HR, Sales, Professional Services).
• • Develop and deliver AI training, workshops, and resources tailored to each department's needs and skill level.
• • Demystify AI for non-technical teams - translate capability into practical business value.
• • Partner with department heads to identify high-impact AI use cases within their workflows.
• • Build and maintain a prioritized backlog of AI opportunities across the organization.
• • Develop lightweight business cases for AI initiatives, including expected outcomes and effort.
• • Design, build, and deploy AI-driven solutions for business operations - including workflow automations, internal tools, bots, prompts, templates, and integrations.
• • Own the full lifecycle from concept through implementation and iteration.
• • Measure outcomes and refine solutions based on user feedback and real-world performance.
• • Establish and maintain guidelines for approved AI tools, acceptable use, and data handling.
• • Ensure AI usage across the org is consistent, ethical, and aligned with company policies.
• • Monitor the evolving AI landscape and make recommendations on new tools and practices.
• • Serve as the bridge between R&D's AI capabilities and the business's operational needs.
• • Coordinate with R&D and IT as needed, without owning their roadmaps or technical decisions.
• • Report regularly to the EVP on progress, adoption metrics, blockers, and opportunities.
• • Build internal enthusiasm and momentum around AI adoption.
• • Identify and develop AI advocates within each department.
• • Address resistance through education, quick wins, and demonstrated value.
• • This role is NOT responsible for R&D's AI/ML product roadmap or ServiceLink development.
• • AI capabilities embedded in our customer-facing products.
• • IT infrastructure or platform decisions.
• • Managing direct reports (at this time).
• • Background in technology, R&D, or product development with a desire to shift toward business enablement.
• • Understanding of AI tools, concepts, and practical business applications.
• • Hands-on ability to build and deploy AI solutions - e.g., automation workflows, AI integrations, chatbots, prompt engineering, low-code/no-code tools, or scripting.
• • Strong communication skills - ability to translate technical concepts for non-technical audiences.
• • Demonstrated ability to work cross-functionally and influence without direct authority.
• • Comfort operating independently with minimal oversight.
• • Experience in the software or utility industry.
• • Experience with change management or organizational transformation.
• • Familiarity with our products, customers, and internal operations.
• • Experience with Claude Code, Claude Co-Work and/or Codex.
• • Experience with platforms such as Microsoft Copilot, Power Automate, OpenAI APIs, or similar AI tooling.
• • 3 weeks' vacation and 5 personal days.
• • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• • Employee stock ownership and RRSP/401k matching programs.
• • Lifestyle rewards.
• • Remote work and more!