Job Overview
Location
21 Locations
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • Work with colleagues and managers to proactively manage a superior technology solution for our clients.
- • Provide support to existing and new clients by leading customers through our processes, communicating with those involved to ensure that solution is completed and any issues are resolved so the client can be successfully utilizing the product. Train users in the system set up, administration and maintenance.
- • Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client. Understand clients' business processes and configure applications based on business needs and accepted best practices.
- • Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.
- • Create user documentation when required and the complete handover documentation to assist support staff in providing quality customer care.
- • Build our clients' capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional products and services that fit the needs of our clients.
- • Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
- • Efficient delivery of services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.
- • Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.
🎯 Requirements
- • Experience in Business Analysis, working on ERP software specifically accounting and work management (or relevant education).
- • Exemplary customer service skills and willing to be on a client facing role.
- • Problem-solving skills with the knowledge to support business leaders.
- • Proficient in Office 365.
- • Willingness to travel up to 25%.
🏖️ Benefits
- • 3 weeks’ vacation and 5 personal days
- • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- • Employee stock ownership and RRSP/401k matching programs
- • Lifestyle rewards
- • Remote work and more!
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Harris Computer Systems Corporation
Harris Computer Systems Corporation is a Canadian enterprise software provider focused on vertical-market solutions for public sector, utilities, healthcare and education. Through more than 120 operating divisions, it acquires and operates specialized software companies, offering products for ERP, utility billing, public safety, student information, and healthcare information systems. Founded in 1991 and headquartered in Ottawa, Ontario, Harris serves over 100,000 customers across North America, delivering scalable, on-premise and cloud-based software and ongoing support services.
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