Job Overview
Location
14 Locations
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Lead and mentor a small team of customer support analysts, providing mentorship, performance feedback, and professional development opportunities.
- • Manage billable consulting services and technical implementations for healthcare clients, ensuring project profitability and client satisfaction.
- • Serve as primary point of contact for customer-facing project management, coordinating timelines, deliverables, and stakeholder expectations across multiple concurrent engagements.
- • Facilitate stakeholder calls and client meetings, translating technical requirements into actionable solutions and maintaining strong client relationships.
- • Collaborate with the R&D Director to communicate client needs, prioritize feature requests, and provide market insights that inform product roadmap decisions.
- • Execute administrative duties including preparing quotes and proposals, drafting Statements of Work (SOWs), generating project completion letters, and managing time reporting.
- • Ensure compliance with healthcare industry standards and maintain deep knowledge of hospital revenue cycle workflows, patient accounting processes, and related regulatory requirements.
- • Drive continuous improvement initiatives in service delivery processes, documentation standards, and team performance metrics.
- • Travel approximately 15% annually, including occasional customer site visits across the U.S. and meetings at the Atlanta, Georgia, office, averaging 1–2 trips per quarter.
- • Work within CST or EST time zone to align with client and team schedules.
- • Apply specialized expertise in Hospital Revenue Cycle Management or Hospital Patient Accounting to deliver effective solutions tailored to healthcare clients.
- • Utilize Microsoft Dynamics or similar ERP systems for administrative tasks including time tracking, quoting, and contract management.
- • Maintain familiarity with healthcare compliance frameworks including HIPAA regulations, data security requirements, and patient privacy standards.
- • Contribute to service delivery optimization through experience with billable services models and professional services automation tools.
- • Influence product development by translating client feedback into actionable product roadmap inputs for the R&D team.
- • Operate in a remote environment with occasional in-person collaboration in Atlanta, Georgia, while maintaining full responsibility for team performance and client outcomes.
🎯 Requirements
- • Demonstrable experience in Hospital Revenue Cycle Management OR Hospital Patient Accounting
- • Proven leadership experience managing employees, including mentoring, training, and retaining high-performing staff
- • Strong project management capabilities with a track record of delivering customer-facing implementations on time and within budget
- • Bachelor’s degree in Business Administration, Healthcare Administration, Information Technology, or related field, or equivalent combination of education and work experience
- • Minimum 5–7 years of progressive experience in healthcare software, consulting services, or technical account management roles
- • Proficiency with Microsoft Dynamics or similar enterprise resource planning systems for administrative tasks
🏖️ Benefits
- • 3 weeks’ vacation and 5 personal days
- • Comprehensive Medical, Dental, and Vision benefits starting from the first day of employment
- • Employee stock ownership and RRSP/401k matching programs
- • Lifestyle rewards
- • Remote work flexibility
Skills & Technologies
Remote
Degree Required
About Harris Computer Systems Corporation
Harris Computer Systems Corporation is a Canadian enterprise software provider focused on vertical-market solutions for public sector, utilities, healthcare and education. Through more than 120 operating divisions, it acquires and operates specialized software companies, offering products for ERP, utility billing, public safety, student information, and healthcare information systems. Founded in 1991 and headquartered in Ottawa, Ontario, Harris serves over 100,000 customers across North America, delivering scalable, on-premise and cloud-based software and ongoing support services.
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