Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As a (Senior) Product Success Manager, Performance (Pro & Enterprise) at Teamworks Technologies, Inc., you will own a portfolio of partner accounts across professional and enterprise sports organizations, managing all touchpoints from implementation and onboarding through check-ins, syncs, recaps, and case-by-case problem-solving to ensure real value from the Performance suite.
- • You will lead end-to-end implementation and adoption strategies for your primary performance product—High Performance, Strength and Conditioning, or Nutrition—while building working knowledge across the full suite to support teammates and accounts as needed, driving adoption and platform value.
- • You will build trust-based relationships with performance directors, strength coaches, sports scientists, dietitians, and medical staff, leveraging your understanding of their workflows to guide organizations in establishing data governance frameworks, workflow standards, and performance dashboards that translate complex datasets into actionable insights.
- • You will act as the voice of the customer by sharing feedback and insights across Product, Engineering, and Customer Success to inform the product roadmap, leverage AI tools to improve work quality and efficiency, and monitor account health in Gainsight to develop strategies for renewal and product growth.
- • You will join a team that works with elite organizations including UFC, WWE, NFL, NHL, MLB, NBA franchises, national sporting federations, and Olympic committees, contributing to Teamworks’ mission as the Operating System for Sports™ powering 6,500+ organizations worldwide.
- • You will have the opportunity to deepen expertise in one core performance domain while expanding knowledge across the full Performance suite, work inside a company investing in AI as a competitive advantage, and grow within a diverse, inclusive team of 500+ global teammates.
🎯 Requirements
- • Experience working within professional, enterprise, or high-performance sports organizations in performance, sports science, strength and conditioning, sports nutrition, or athletic training, with a clear understanding of how elite sports organizations operate
- • Deep knowledge in at least one performance domain: athlete monitoring and High Performance workflows, strength and conditioning program design and load management, or sports nutrition and dietitian workflows at the elite level
- • Demonstrated ability to navigate organizational complexity and build consensus across diverse stakeholder groups, from front office executives to coaching staff to medical and nutrition personnel
- • Proven cross-functional collaboration skills, with experience working alongside Product, Engineering, or equivalent technical teams to troubleshoot and build solutions
- • Hands-on experience with at least one Teamworks Performance product (High Performance, Strength and Conditioning, or Nutrition) or a comparable platform used in professional or collegiate sports
🏖️ Benefits
- • Opportunity to work with recognizable elite sports organizations across the NFL, NBA, MLB, NHL, UFC, WWE, national federations, and Olympic committees
- • Exposure to and involvement in Teamworks’ broader AI-supported operations initiative, leveraging AI tools to improve work quality and efficiency
- • Ability to build deep expertise in one performance domain while gaining working knowledge across the full High Performance, Strength and Conditioning, and Nutrition ecosystem
- • Role based in a company committed to diversity, inclusion, and equal opportunity, with reasonable accommodations available for candidates with disabilities
- • Position within a growing team at an established sports tech platform (founded 2006) with 500+ global teammates building the future of sports technology
Skills & Technologies
Senior
Onsite
About Teamworks Technologies, Inc.
Teamworks is a leading athlete engagement platform that provides a centralized hub for sports organizations to manage communication, scheduling, and performance data. The platform offers tools for coaches, athletes, and staff to streamline operations, enhance team cohesion, and improve overall performance. Its comprehensive suite includes features for messaging, content sharing, workout tracking, and analytics. Teamworks serves a wide range of sports, from professional leagues to collegiate and international teams, empowering them to build stronger connections and achieve their goals through innovative technology solutions.
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