(Senior) Program Manager, AI Transformation

Kraken Technologies Limited

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end delivery of AI-driven transformation initiatives across Kraken’s energy management platform, ensuring alignment with strategic goals for sustainable energy systems.
• Collaborate with cross-functional teams including engineering, data science, product, and customer success to define, prioritize, and execute AI-powered features in customer information systems (CIS), billing, meter data management, CRM, and AI-driven communications.
• Drive the adoption of advanced AI technologies to optimize renewable energy generation, enhance grid intelligence, and improve utility customer experiences through data-driven insights and automation.
• Define and track key performance indicators (KPIs) for AI initiatives, measuring impact on operational efficiency, customer satisfaction, and sustainability outcomes.
• Translate complex technical requirements from engineering and data teams into clear, actionable roadmaps for stakeholders across business units and global markets.
• Manage timelines, dependencies, and resource allocation across multiple concurrent AI transformation projects, ensuring on-time delivery without compromising quality or compliance.
• Serve as the primary liaison between technical teams and non-technical stakeholders, including utility partners and regulatory bodies, to communicate progress, risks, and value propositions of AI-driven energy solutions.
• Identify opportunities to leverage AI for cost reduction, energy forecasting accuracy, demand response optimization, and personalized customer engagement across diverse utility markets.
• Ensure all AI initiatives adhere to ethical guidelines, data privacy standards, and industry regulations governing energy data and customer interactions.
• Conduct regular reviews of AI model performance, feedback loops, and user behavior to inform iterative improvements and scalability planning for global deployment.
• Champion a culture of innovation by fostering collaboration between product, engineering, and customer teams to continuously refine Kraken’s operating system for energy.
• Represent Kraken in industry forums and client engagements, articulating the vision and impact of AI-powered energy transformation to external partners and prospects.
• Maintain deep awareness of emerging trends in AI, renewable energy technologies, and utility digital transformation to ensure Kraken’s platform remains at the forefront of innovation.
• Support the scaling of Kraken’s platform across international markets by adapting AI solutions to regional regulatory frameworks, energy market structures, and customer expectations.
• Document processes, outcomes, and lessons learned from AI transformation projects to build institutional knowledge and enable replication across new geographies and use cases.

🎯 Requirements

• Proven experience managing AI or machine learning product initiatives in a technology-driven industry
• Demonstrated success leading cross-functional teams in delivering complex software platforms with AI components
• Strong understanding of energy industry dynamics, including grid operations, renewable generation, or utility customer systems
• Excellent stakeholder communication skills with ability to translate technical concepts for non-technical audiences

🏖️ Benefits

• Opportunity to shape the future of sustainable energy through cutting-edge AI technology
• Work with a global team driving innovation in renewable energy and smart grid systems
• Exposure to real-world impact on climate change and energy accessibility
• Collaborative, mission-driven culture focused on sustainability and technological excellence

Skills & Technologies

Senior

Onsite

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Kraken Technologies Limited

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About Kraken Technologies Limited

Kraken builds the Kraken platform — a cloud-native, AI-powered operating system for utilities and energy companies that automates the energy supply chain (customer lifecycle, billing/CRM, trading and asset optimisation, migration from legacy systems) to enable faster product innovation, lower operating costs, and support distributed/renewable energy use.

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