{Sr/Staff) Field Applications Scientist

Illumina, Inc.

Job Overview

Location

Australia - Queensland - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical field contact for internal applications support teams and act as a subject matter expert in NIPT and bioinformatics across Australia and New Zealand.
• Provide on-site and remote troubleshooting for complex technical issues related to user skills, biochemistry/assay design, experimental design, software, and Illumina sequencing instruments.
• Interpret customer needs and determine the appropriate internal team (product management, engineering, or support) responsible for resolving technical problems.
• Liaise with internal teams including Product, Field, and Technical Support to coordinate resolution of complex NIPT and bioinformatics issues in the ANZ and APJ regions.
• Act as the first point of contact for resolving high-complexity applications issues both remotely and on-site across Australia and New Zealand.
• Collaborate with Regional and Global Product Support teams to ensure timely communication of current technical issues and advice to field teams.
• Coordinate global educational initiatives with NIPT and Bioinformatics support teams to enhance customer and internal team knowledge.
• Execute customer installations including facility inspections, instrument validation, and hands-on customer training on Illumina high-throughput sequencing and array systems.
• Support sales efforts through technical presentations, demonstrations, and direct customer management to drive adoption and satisfaction.
• Act as a key conduit for customer feedback to marketing and product development teams to influence future product improvements.
• Contribute to the development and refinement of company processes aimed at building a world-class customer support organization.
• Mentor and coach internal support team members in NIPT applications, bioinformatics, and sequencing technology best practices.
• Maintain strong, positive relationships with customers through consistent, high-quality technical engagement and service.
• Travel up to 50% to support customers across Australia and New Zealand for on-site installations, trainings, and troubleshooting.
• Provide basic applications support including system installation, validation, and customer training for Illumina sequencing platforms as needed.
• Interpret sequencing data analysis software outputs and apply this knowledge to resolve customer-specific analytical challenges.
• Demonstrate superior problem-solving, interpersonal, and account management skills in a commercial biotechnology environment.
• Communicate complex technical concepts clearly through high-level written and verbal communication to diverse technical and non-technical audiences.
• Maintain a clear commitment to delivering outstanding customer service aligned with Illumina’s mission of health equity and genomic access.

🎯 Requirements

• Prior field experience supporting customers using sequencing technologies
• Demonstrated understanding of sequencing data analysis software applications
• Demonstrated experience with next generation sample preparation technologies and protocols
• Experience in next-generation sequencing applications
• Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners
• Must be willing to travel up to 50%

🏖️ Benefits

• Opportunity to impact global health through genomic technology and health equity initiatives
• Inclusive workplace culture with zero-net pay gap across gender, ethnicity, and race
• Access to Employee Resource Groups (ERGs) for career development and cultural engagement
• Employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, age, national origin, disability, sexual orientation, pregnancy, military or veteran status, citizenship, or genetic information

Skills & Technologies

Senior

Remote

Degree Required

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Illumina, Inc.

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About Illumina, Inc.

Illumina, Inc. develops, manufactures, and markets integrated systems for large-scale genetic analysis. Its sequencing and array platforms, reagents, software, and services enable researchers and clinicians to analyze DNA, RNA, and epigenetic variation in humans, plants, animals, and microbes, supporting applications spanning oncology, reproductive health, agriculture, microbial genomics, and population genomics. Headquartered in San Diego, California, the company sells products globally to academic, clinical, government, pharmaceutical, and biotechnology customers, and provides cloud-based data storage and analysis tools to accelerate genomic discovery and personalized medicine.

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