ABA Regional Operations Manager

Finni Health Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a trusted operational advisor to ABA clinic providers across multiple states, guiding them through clinical operations, revenue optimization, and compliance requirements to build thriving, high-quality practices.
• Project manage the end-to-end launch process for new provider practices, ensuring timely execution and alignment with Finni’s scaling objectives and operational standards.
• Develop and deliver quarterly business reviews and presentation decks for each provider practice, highlighting performance metrics, growth opportunities, and actionable insights to maximize value from Finni’s services.
• Partner directly with providers to understand their business goals, identify operational bottlenecks, and co-create customized growth strategies focused on scalability, profitability, and patient care quality.
• Lead all provider communications via Google Meet, Slack, and email, providing proactive and reactive customer support to resolve clinical, financial, and administrative concerns in real time.
• Become the internal expert on Finni’s platform, tools, and services, answering complex provider questions and ensuring consistent, accurate information delivery across all touchpoints.
• Oversee critical customer experience (CX) operations including training programs, help center and knowledge base content development, self-service tooling, scheduling systems, and performance reporting.
• Collaborate with cofounders and cross-functional teams to design, implement, and refine operational processes and tooling that improve efficiency, scalability, and provider satisfaction.
• Establish and monitor SLAs and KPIs for the provider success function, using data to drive accountability, identify trends, and inform strategic improvements.
• Analyze financial statements and operational data to identify key business drivers, recommend profitability improvements, and advise providers on revenue cycle management and payer landscape strategies.
• Maintain deep knowledge of ABA healthcare operations, including clinical staffing models, regulatory compliance, billing protocols, and state-specific regulatory requirements.
• Operate with autonomy in ambiguous, fast-moving environments, taking initiative to shape strategy, solve unstructured problems, and drive outcomes without predefined playbooks.
• Build strong, mission-aligned relationships with providers by embodying Finni’s commitment to democratizing autism care and supporting small business success in mental health.
• Utilize data-driven decision-making to improve systems, track performance, and deliver measurable outcomes in provider retention, growth rates, and NPS.
• Maintain a provider-centric mindset, prioritizing long-term practice sustainability and clinical excellence over short-term metrics.
• Act as a calm, strategic partner during periods of high pressure or change, helping providers navigate operational complexity with clarity and confidence.

🎯 Requirements

• 3-5+ years of experience leading an Applied Behavior Analysis practice supporting providers across various states
• Strong ability to analyze financial statements, identify key business drivers, and advise on strategies to improve profitability and growth
• Proven ability to develop growth strategies, create actionable roadmaps, and solve complex operational challenges
• Strong understanding of ABA healthcare operations, including clinical operations, compliance, revenue cycle management, payer landscapes, and clinical staffing models
• Track record of meeting and exceeding performance targets (e.g., growth rates, retention goals, NPS)
• Experience managing customer success operations including training, knowledge base content, self-service tools, and SLA/KPI design

🏖️ Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Paid time off
• Paid Holidays

Skills & Technologies

Remote

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Finni Health Inc.

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About Finni Health Inc.

Finni Health is a healthcare technology company that provides insurance and benefits administration services for employers. It offers a platform that simplifies health plan selection, enrollment, and management for small and medium-sized businesses. The company integrates with existing payroll and HR systems to automate benefits administration, reduce administrative burden, and provide employees with digital tools to understand and use their health benefits.

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