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This position was posted on April 2, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote_NJ
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • The Account Associate role at IOA USA supports commercial insurance operations by ensuring accurate policy processing, timely customer service, and seamless administrative workflows for the Select Business book, directly contributing to client retention, compliance, and team productivity in a remote-first environment.
- • Day-to-day responsibilities include processing endorsements, audits, cancellations, reinstatements, and policy releases; managing check requests, invoices, finance agreements, loss runs, MVRs, ID cards, certificates, and binders; identifying and reconciling billing inaccuracies; reviewing policy forms; preparing submissions, online ratings, proposals, and AOR letters; maintaining accurate and up-to-date data in agency systems; monitoring task completion for productivity and quality standards; supporting team support/receptionist and account assistant functions; handling general office administration; communicating workload status and issues to the account team; providing proactive and responsive customer service; participating in team-building initiatives; seeking and adopting best practices; staying current on company policies; enhancing technical skills and industry knowledge; fostering positive relationships with colleagues and leadership; and demonstrating IOA’s core values of integrity and leadership.
- • IOA USA is a national insurance brokerage with a strong commitment to employee development, inclusive culture, and work-life balance, operating with a remote-first policy that requires a dedicated workspace and adherence to hybrid expectations for those within 50 miles of a branch location.
- • This role offers the opportunity to deepen expertise in commercial lines insurance, master agency management systems, develop advanced organizational and multitasking abilities, build client-facing service excellence, and position oneself for career progression into senior account management or specialist roles within IOA’s growing commercial insurance division.
🎯 Requirements
- • 2+ years of insurance industry experience OR 5+ years of related customer service experience
- • Active insurance license required for the state(s) of operation
- • Proficiency in MS Office Suite (Outlook, Word, Excel) with strong data entry and document management skills
- • Exceptional customer service, communication, multitasking, and organizational abilities
- • Strong analytical, problem-solving, and decision-making skills with attention to detail
- • High school diploma or equivalent
🏖️ Benefits
- • Competitive salary range of $45,000–$50,000 annually with bonus potential based on performance
- • Company-paid health insurance premiums for employees
- • Paid holidays, vacation time, and sick leave to support work-life balance
- • 401(k) retirement plan with employer matching contributions
- • Professional growth and career progression opportunities within a national brokerage
- • Respectful, inclusive culture with supportive teammates and a rewarding work environment
- • Community service commitment and emphasis on employee well-being
Skills & Technologies
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About IOA USA
IOA USA is a national independent insurance agency and brokerage headquartered in Orlando, Florida, providing commercial and personal insurance, employee benefits, risk management, and financial services to businesses, nonprofits, and individuals across the United States through a network of offices and specialized divisions.
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