Account Coordinator

Roku, Inc.

Job Overview

Location

New York, New York

Job Type

Full-time

Full Job Description

📋 Description

• We are seeking an Account Coordinator to join our Client Services Team at Roku, where you will play a critical role in delivering top-tier service to our advertisers.
• As an Account Coordinator, you will be an essential partner in delivering a seamless advertising experience for Roku's clients.
• You will work closely with internal teams and clients to manage campaigns from inception to completion, ensuring every aspect runs smoothly.
• This role requires a proactive, detail-oriented individual with strong communication and organizational skills who is eager to learn and grow in a dynamic, fast-paced environment.
• You will have the opportunity to become proficient in Roku's tools and systems while developing a deep understanding of the media landscape and programmatic advertising.
• You will be grouped into a pod servicing one of Roku's major lines of business, such as Enterprise, Indy, Political, or Media and Entertainment.
• This role is evolving toward a more comprehensive end-to-end scope spanning pre-sale through post-sale, so the responsibilities outlined below may be refined over the coming months.
• You will partner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign support.
• You will manage and master tools such as SFDC/Tarmac, Avails Tool, Roku DMP, Rate Cards, MMP, Tableau, Looker, Asana, Prisma, and other systems critical to campaign execution.
• You will support campaign planning, execution, and monitoring, including creative asset QA, tag mapping, Deal ID creation, inventory pulls, and measurement setup.
• You will own day-to-day client campaign deliverables from launch to completion, including creative mapping, screenshots, bi-weekly reporting, and billing coordination.
• You will analyze campaign performance metrics, flag critical data to Sales and Client Services leads, and provide actionable insights to drive upselling and campaign renewals.
• You will monitor campaign pacing and performance through weekly pod meetings with Ad Operations and regular reviews of Tableau and programmatic dashboards.
• You will collaborate with Ad Operations, Billing, Revenue Analysts, Measurement, and other cross-functional teams to troubleshoot campaign planning, trafficking, and invoicing issues.
• You will create post-campaign wrap reports tailored to client needs and account tiers.
• You will ensure accurate pipeline management and timely IO processing for seamless campaign launches.
• You will develop a thorough understanding of the Roku Rate Card, legal terms required for IO acceptance, and the campaign escalation process.
• You will build and maintain strong relationships with internal teams and clients, including billing and revenue analysts, to ensure satisfaction and trust.
• You will actively participate in team discussions, sharing insights and ideas to enhance project outcomes while building confidence in communication and collaboration skills.

🎯 Requirements

• Strong written and verbal communication skills
• Experience presenting to external clients, such as wrap reports, pacing updates, or billing deliverables
• Comfort managing accounts end-to-end with increasing independence over time
• Excellent organizational and time management abilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with CRM software and project management tools
• Ability to work collaboratively in a team environment
• Detail-oriented with a proactive approach to problem-solving
• Eagerness to learn and adapt in a fast-paced environment
• Strong interpersonal skills to build and maintain client relationships
• Comprehensive understanding of the media landscape and digital advertising, with an emphasis on programmatic

🏖️ Benefits

• Estimated annual salary for this position is between $63,000 - $82,100 annually
• Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location
• This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off

Skills & Technologies

Python

Remote

$63k-82k

Degree Required

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Roku, Inc.

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About Roku, Inc.

Roku, Inc. is a pioneer in streaming technology. The company provides a platform for users to discover and watch TV, movies, and other video content through its streaming devices and smart TV operating system. Roku's business model is driven by hardware sales, advertising revenue generated on its platform, and content distribution partnerships. It operates in the consumer electronics and digital advertising industries, offering a wide range of streaming players and smart TVs that enable access to thousands of channels and apps. Roku's ecosystem facilitates content discovery and viewing for millions of users worldwide.

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