Account Director, Professional Services

OpenAI, Inc.

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• Manage a small number of strategic Professional Services accounts, developing and executing comprehensive account plans to drive long-term growth for OpenAI’s AI products among global consulting firms, systems integrators, IT services providers, and business process outsourcing organizations.
• Build and nurture executive relationships with leadership teams across consulting, technology, delivery, and innovation functions at enterprise clients to identify high-impact AI adoption opportunities.
• Lead enterprise customers through their full AI adoption journey—from initial strategy and evaluation to successful deployment, scaling, and expansion of OpenAI’s solutions.
• Partner closely with Solutions, Research Engineering, and Product teams to design and execute complex enterprise AI programs tailored to professional services clients’ operational and delivery needs.
• Own and drive a consumption revenue target, ensuring sustained platform adoption across global professional services organizations.
• Develop and maintain accurate consumption revenue forecasts, using data-driven insights to guide strategic decision-making and resource allocation.
• Identify and pursue opportunities to expand OpenAI’s footprint within existing clients through new business units, geographies, service lines, and AI-powered client offerings.
• Analyze key account metrics and generate strategic reports to provide actionable insights to both internal stakeholders and external clients.
• Stay deeply informed on trends in the Professional Services industry, including AI transformation initiatives, competitive dynamics, and emerging partnership models to influence OpenAI’s product roadmap and go-to-market strategy.
• Collaborate cross-functionally with Solutions, Marketing, Communications, Business Operations, Finance, Product Management, Engineering, and Research teams to align on customer outcomes and internal execution.
• Support the recruitment, onboarding, and development of new team members to strengthen the Professional Services sales function.
• Contribute to the continued evolution and reinforcement of OpenAI’s culture through active participation in team initiatives and organizational values.
• Work in a hybrid model requiring three days per week in the office, based in either New York City or San Francisco, with relocation assistance available for new hires.
• Engage with C-level executives responsible for digital transformation, technology strategy, AI, innovation, and consulting practices to align AI capabilities with enterprise-wide objectives.
• Demonstrate deep technical fluency in AI, cloud technologies, enterprise software architectures, and digital transformation initiatives when engaging with both technical and business audiences.
• Maintain a passion for emerging AI technologies and a commitment to helping clients fundamentally transform how they deliver value to their own customers.

🎯 Requirements

• 14+ years of enterprise sales experience selling platform-as-a-service (PaaS), software-as-a-service (SaaS), cloud, or AI solutions to large Professional Services organizations
• Consistent track record of exceeding annual revenue targets greater than $2M for multiple years
• Experience managing complex, multi-year enterprise sales cycles with executive-level stakeholders
• Demonstrated success selling into global consulting firms, systems integrators, IT services providers, managed services organizations, or business process outsourcing companies
• Experience navigating highly matrixed organizations and building relationships across business, technology, and delivery organizations
• Ability to develop executive relationships with C-level leaders responsible for digital transformation, technology strategy, AI, innovation, and consulting practices

🏖️ Benefits

• Hybrid work model with 3 days per week in the office (New York City or San Francisco)
• Relocation assistance for new employees
• Opportunity to work with world-leading AI researchers and engineers
• Exposure to cutting-edge AI technologies and their real-world enterprise applications
• Contribution to OpenAI’s mission of ensuring safe artificial general intelligence benefits all of humanity
• Inclusive, values-driven culture focused on diversity and equal opportunity

Skills & Technologies

Remote

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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