Account Executive, Retention & Digital Products

Darkroom Software, Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• The Account Executive, Retention & Digital Products owns a new-business revenue number for a specific vertical: Retention Marketing (email, SMS, lifecycle) and Digital Products (GEO / AI-search, SEO, CRO, web builds, and web support).
• You are a commercial, closer-minded operator who builds a book through partnerships, industry events, and targeted outreach - and who also fields and closes the inbound that arrives in your vertical.
• You are a hunter with a specialty. You will become the person the market associates with Darkroom's retention and digital practice: at the conferences, in the partner ecosystem, and in the rooms where these deals get done.
• You will also own the upsell and cross-sell motion for your departments - working the existing client base alongside our Managing Directors and Will Margaritis (SVP, Strategy) to identify and close expansion into your services.
• This is a high-accountability role with clear revenue KPIs and uncapped commission that rewards self-sourced pipeline. If you want to own a vertical, build a durable network, and close tech-enabled marketing services you believe in, this is the role for you.
• You will build deep fluency in these services, the platforms behind them, and the buyer in each - so that when a brand says 'our email program is flat' or 'we're invisible in AI search,' you are already scoping the deal.
• You will own a quarterly new-business number for retention and digital products.
• You will build and work a partner ecosystem - Klaviyo, Shopify Plus, retention and CRO tech, AI-search and SEO platforms - as a durable referral engine along with a vertical focus defined during your first 30 days (subscription products, fashion, etc).
• You will represent Darkroom at industry events and conferences in your vertical (K:BOS, BrightonSEO / MozCon, CXL Live, MAICON, emerging GEO/AEO events, Shoptalk, eTail), and build the local/in-market relationships that surface deals.
• You will develop and pursue a named target ('whale') list of brands that fit your services.
• You will field and close inbound that arrives in your vertical.
• You will lead the full commercial process: scoping, pricing, proposal, and close.
• You will work with our marketing team to understand inbound strategy across content creators, seo, and other deal sources.
• You will run a standing weekly expansion meeting with the Managing Directors of your departments and Will Margaritis (SVP, Strategy), where you work the client base for upsell and cross-sell opportunities and drive the flagged deals to close.
• You will proactively identify expansion through client conversations, performance data, and account signals - you are the person the account team calls when an opportunity emerges.
• You will maintain deep, current command of Darkroom's retention and digital service catalog and the platforms behind it.
• You will be present on onboarding calls for new clients in your vertical to establish the expansion relationship from day one.
• You will maintain clean pipeline documentation in HubSpot and Notion (Sourced By, Closed By, Origination, deal stages) - comp is calculated off these fields.

🎯 Requirements

• 5+ years in a full-cycle Account Executive or equivalent sales role with a documented closing track record.
• Closer DNA. You have carried a quota and closed new-business and expansion deals.
• Vertical credibility. You can speak fluently about retention/lifecycle marketing, SEO and the shift to AI-search / GEO, CRO, and web builds - enough to earn a technical buyer's trust.
• Network-builder. You know how to turn partners and conferences into a durable pipeline, not one-off business cards.
• Commercially instinctive. When you hear 'we're rebuilding our site next year,' you are already scoping the deal.
• Self-directed operator. Highly organized, proactive, fast-moving. You do not need to be managed into motion.
• Tool-proficient. HubSpot (or equivalent CRM), Notion, Google Workspace, Slack; comfortable reading performance data and dashboards.
• Polished communicator. Fluent English, strong video presence, comfortable presenting to founders and CMOs of growth-stage DTC brands.

🏖️ Benefits

• Unlimited PTO + US holidays: Rebooting is part of the work. Take the time you need to stay sharp.
• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.
• Health & Wellness: Company-sponsored medical, dental, and vision coverage.
• Finances, growth, and retirement: Darkroom offers a robust 401(k) program with company match and profit-sharing opportunities to help you save and grow as the company grows.
• Parental Leave: Flexible parental leave to support new parents during this important transition.
• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
• Compensation Structure: Base salary plus uncapped commission on new-business, upsell, cross-sell, and inbound revenue, with accelerators that reward self-sourced pipeline (partnerships, events, and outbound relationships pay a higher origination bracket than inbound).

Skills & Technologies

Remote

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Darkroom Software, Inc.

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About Darkroom Software, Inc.

Darkroom Software, Inc. provides workflow and sales automation solutions for professional photographers and photo studios. Founded in 1999, the company’s platform combines tethered shooting, image editing, proofing, online storefronts, and order fulfillment in one integrated system. Users can capture images directly from cameras, apply real-time adjustments, create client galleries, and sell prints or digital downloads through branded e-commerce sites. Darkroom supports event, portrait, sports, and school photographers with tools for barcode scanning, green-screen automation, and multi-user studios. The software is available for both Windows and macOS, and integrates with labs, payment processors, and shipping providers.

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