Job Overview
Location
LATAM - remote
Job Type
Full-time
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Lead a team of up to 4 Account Managers focused on LATAM clients, providing mentorship, conducting regular 1:1s, and fostering a high-performance, collaborative culture
- • Manage a portfolio of strategic large clients, driving year-over-year Net Gross Payment Revenue growth of 120%+
- • Serve as the primary escalation point for both internal teams and external clients, ensuring timely and effective resolution of critical issues
- • Deliver exceptional customer service across your own client accounts while supporting your team in maintaining the same high standard
- • Partner cross-functionally with product, engineering, and support teams to align client needs with platform capabilities
- • Lead product training sessions and regular Account Management team meetings to ensure alignment and continuous improvement
- • Generate, analyze, and present reports on team performance, account metrics, and KPIs to identify trends and inform strategic decision-making
- • Maintain deep familiarity with client business models and travel industry dynamics to provide proactive, value-driven guidance
- • Ensure all client interactions reflect WeTravel’s commitment to innovation, reliability, and exceptional service
- • Support the onboarding and development of new Account Managers through structured guidance and feedback
- • Utilize cutting-edge tools and equipment provided by WeTravel to optimize client management and reporting efficiency
- • Participate in the 2-week cross-functional onboarding program to gain comprehensive understanding of the platform and company operations
- • Contribute to a global, travel-loving team culture that values adventure, innovation, and inclusivity
- • Adhere to the company’s remote work policy, with a maximum of 4 weeks of remote work per calendar year outside LATAM
- • Take advantage of the annual Amsterdam Program, spending 2–4 weeks at WeTravel’s HQ in Amsterdam, staying in company-provided apartments
- • Utilize unlimited paid time off to recharge and maintain sustainable work habits
- • Take up to three paid volunteer days per year to support causes personally meaningful to you
- • Access extensive paid family leave policies to support life events and caregiving responsibilities
- • Work under a full-time, fixed-term contractor agreement as an international contractor with monthly USD payments
- • Operate within the legal framework of LATAM residency or citizenship, as visa sponsorship and relocation assistance are not available
🎯 Requirements
- • 2-3+ years of experience in an Account Management lead or managerial role with a demonstrated track record of consistently hitting 100% of targets year over year
- • Strong customer service and communication skills
- • Proven ability to manage large account portfolios
- • Leadership experience and a genuine interest in developing others
- • Solid project management skills
- • Fluency in English and Spanish, both written and verbal
🏖️ Benefits
- • Full-time fixed-term contract as an international contractor with monthly USD payments
- • Unlimited paid time off ("Time to Recharge" policy)
- • Annual 2–4 week visit to WeTravel’s HQ in Amsterdam, including accommodation in company apartments
- • Extensive paid family leave
- • Three paid volunteer days per year
- • Cutting-edge equipment and tools provided for work success
Skills & Technologies
About WeTravel, Inc.
WeTravel is a San-Francisco-based fintech-travel platform that provides payment, booking and itinerary management tools for group travel organizers and tour operators. Its SaaS solution enables travel companies to collect funds, manage client documents, create custom booking pages and automate supplier payouts while offering travelers multi-currency payment options. Founded in 2016, the company focuses on small to mid-size travel businesses worldwide, integrating banking, payment processing and customer management into one dashboard.
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