Job Overview
Location
Chile
Job Type
Full-time
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Lead a team of up to 4+ Account Managers in LATAM, providing mentorship, conducting regular 1:1s, and fostering a high-performance, collaborative culture
- • Manage a focused portfolio of strategic clients, driving year-over-year Net Gross Payment Revenue growth of 120%+
- • Serve as the primary escalation point for both internal teams and external clients, ensuring timely and exceptional resolution of issues
- • Deliver high-quality customer service across your own client accounts while supporting your team in maintaining the same standard
- • Partner cross-functionally with product, engineering, and operations teams to align client needs with platform capabilities
- • Lead product trainings and Account Management team meetings to ensure consistent knowledge sharing and process adherence
- • Generate and analyze performance reports on team KPIs, account metrics, and revenue trends to inform strategic decision-making
- • Support career development and growth pathways for team members through feedback, goal setting, and performance reviews
- • Maintain deep familiarity with WeTravel’s platform and its application within the travel industry to provide expert guidance to clients
- • Ensure all client interactions reflect WeTravel’s commitment to innovation, reliability, and exceptional service
- • Collaborate with marketing and customer success teams to identify upsell and retention opportunities within your client portfolio
- • Adapt communication and strategy based on regional market dynamics across LATAM to maximize client satisfaction and revenue
- • Maintain accurate client records and activity logs in CRM systems to ensure data integrity and actionable insights
- • Represent the Account Management team in cross-departmental initiatives and client-facing strategic discussions
- • Balance leadership responsibilities with direct client management, ensuring neither role is compromised by the other
- • Proactively identify risks and opportunities within client accounts and escalate or act on them with urgency and precision
- • Contribute to the continuous improvement of Account Management processes, tools, and training materials
🎯 Requirements
- • 2-3+ years of experience in an Account Management lead or managerial role, with a demonstrated track record of consistently hitting 100% of targets year over year
- • Strong customer service and communication skills
- • Proven ability to manage large account portfolios
- • Leadership experience and a genuine interest in developing others
- • Solid project management skills
- • Fluency in English and Spanish, both written and verbal
🏖️ Benefits
- • Full-time - Fixed Term Contract (as International Contractor)
- • Generous "Time to Recharge" policy — unlimited paid time off
- • Amsterdam Program – visit HQ in Amsterdam for 2-4 weeks every year, staying in WeTravel apartments
- • Work remotely for a maximum of 4 weeks per calendar year
- • Extensive paid family leave
- • Three paid volunteer days per year
Skills & Technologies
About WeTravel, Inc.
WeTravel is a San-Francisco-based fintech-travel platform that provides payment, booking and itinerary management tools for group travel organizers and tour operators. Its SaaS solution enables travel companies to collect funds, manage client documents, create custom booking pages and automate supplier payouts while offering travelers multi-currency payment options. Founded in 2016, the company focuses on small to mid-size travel businesses worldwide, integrating banking, payment processing and customer management into one dashboard.
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