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This position was posted on May 8, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
United States
Job Type
Full-time
Category
Sales
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As an Account Manager at Zipline, you will manage ongoing customer relationships and maintain high levels of customer satisfaction, serving as the primary point of contact for assigned accounts and driving onboarding, adoption, renewals, and expansion.
- • You will support and lead the onboarding of new customers, act as the voice of the customer internally, build strong relationships across customer organizations, advise on best practices, educate on product updates, partner with cross-functional teams, own customer health and renewal readiness, use data to drive strategy, identify expansion opportunities, lead challenging situations, and collaborate with Marketing to create customer success assets.
- • Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work, empowering leading brands in retail, healthcare, logistics, and beyond to connect, align, and inspire employees from headquarters to front lines, with a fully remote workforce across the U.S., Canada, and globally.
- • In this role, you will develop deep expertise in customer success within a high-growth SaaS environment, strengthen your ability to drive retention and expansion, master cross-functional collaboration, and gain experience using data and customer insights to inform strategic account planning and demonstrate ROI.
🎯 Requirements
- • 4+ years of experience managing customer accounts in a B2B SaaS environment, including ownership of renewals and expansion opportunities
- • Exceptional communication skills and strong relationship-building and collaboration abilities
- • Strong analytical skills with experience using customer data and reporting to assess account health and inform strategy
- • Strong project-management and organizational skills, with ability to coordinate across technical and business stakeholders
- • Retail experience preferred, particularly in store operations or headquarters environments
- • Willingness to travel and comfort using AI tools to improve productivity
🏖️ Benefits
- • Remote-first culture with flexibility to work from anywhere
- • Stock options in a fast-growing, venture-backed company
- • Flexible time-off policy plus monthly coffee-shop stipend and a fully paid one-month sabbatical after five years
- • World-class medical, dental, and vision benefits
- • Annual company off-sites in desirable locations and quarterly paid volunteer days
- • Unlimited access to Udemy Business for continuous learning
Skills & Technologies
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About Highlightta Inc.
Highlightta provides AI-driven video clipping and automated highlight generation for sports, esports, and creator content. The platform ingests live or archived streams, detects key moments using computer vision and audio cues, and delivers ready-to-publish clips for social media. Customers include leagues, teams, broadcasters, and influencers seeking faster turnaround and higher engagement. Core features cover multi-stream support, customizable branding, real-time sharing APIs, and analytics dashboards that track clip performance across TikTok, Instagram, Twitter, and YouTube.
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