Job Overview
Location
Canada
Job Type
Full-time
Category
Sales
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As an Account Manager at Zipline, you will manage ongoing customer relationships and maintain high levels of customer satisfaction, serving as the primary point of contact for assigned accounts and driving onboarding, adoption, renewals, and expansion.
- • You will support and lead the onboarding of new customers, act as the voice of the customer internally, build strong relationships across customer organizations, advise on best practices, educate on product updates, and partner with Implementation, Support, Product, and technical teams to ensure successful outcomes.
- • Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work, empowering leading brands in retail, healthcare, logistics, and beyond to connect, align, and inspire employees from headquarters to the front lines, with a fully remote workforce across the U.S., Canada, and globally.
- • In this role, you will develop expertise in customer success, gain deep experience in B2B SaaS account management, strengthen analytical and project management skills, and drive measurable impact through retention, expansion, and customer advocacy, positioning yourself for long-term growth in a mission-driven, innovative environment.
🎯 Requirements
- • 4+ years of experience managing customer accounts in a B2B SaaS environment, including ownership of renewals and expansion opportunities
- • Exceptional communication skills and strong relationship-building and collaboration abilities
- • Strong analytical skills with experience using customer data and reporting to assess account health and inform strategy
- • Strong project-management and organizational skills, with ability to coordinate across technical and business stakeholders
- • Experience supporting customer onboarding and familiarity with implementation processes such as SSO, hierarchy/user setup, training, and launch planning is a plus
- • Retail experience preferred, particularly in store operations or headquarters environments
🏖️ Benefits
- • Remote-first culture: Join a high performing, fully remote team and work where you're comfortable
- • Stock Options: Get meaningful ownership in a fast-growing, venture-backed company
- • Time off: Flexible time-off policy, monthly coffee-shop stipend, and fully paid one-month sabbatical after five years
- • Benefits: World-class medical, dental, and vision policies
- • Team Connection: Annual company off-sites in fun locations
- • Volunteering: Paid day off each quarter to volunteer for a nonprofit of your choice
- • Learning: Unlimited access to Udemy Business account for continuous learning
Skills & Technologies
About Highlightta Inc.
Highlightta provides AI-driven video clipping and automated highlight generation for sports, esports, and creator content. The platform ingests live or archived streams, detects key moments using computer vision and audio cues, and delivers ready-to-publish clips for social media. Customers include leagues, teams, broadcasters, and influencers seeking faster turnaround and higher engagement. Core features cover multi-stream support, customizable branding, real-time sharing APIs, and analytics dashboards that track clip performance across TikTok, Instagram, Twitter, and YouTube.
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