Account Manager

Patch My PC, LLC

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Manage a portfolio of 700+ existing enterprise customers across global market segments, ensuring high retention and expansion of revenue through strategic account planning and relationship management.
• Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts, leveraging deep product knowledge of Patch My PC’s solutions for Microsoft ConfigMgr, Intune, and WSUS.
• Collaborate closely with a regionally aligned Customer Engineer to deliver technical value, address customer needs, and ensure seamless implementation and adoption of third-party patching automation tools.
• Nurture and advance a large pipeline of active leads, guiding prospects through the sales cycle with tailored demonstrations, proposals, and stakeholder engagement strategies.
• Orchestrate complex B2B deals involving multiple decision-makers, including IT, Security, and Operations teams, to close contracts and expand customer commitments.
• Serve as the primary point of contact for key accounts, building trusted advisor relationships that result in long-term customer loyalty and advocacy.
• Monitor customer health metrics and proactively address churn risks through regular check-ins, feedback collection, and coordinated internal support.
• Work in alignment with a Europe-based leader to meet quarterly and annual revenue targets, while maintaining accurate forecasting and pipeline reporting in CRM systems.
• Participate in occasional travel for industry conferences, customer site visits, and internal team gatherings, as required.
• Maintain a thorough understanding of enterprise IT environments, patching challenges, and security compliance requirements to effectively position Patch My PC’s solutions.
• Represent Patch My PC professionally in customer meetings, webinars, and industry events, reinforcing brand credibility and product expertise.
• Contribute to the continuous improvement of account management processes, customer success workflows, and sales enablement materials based on frontline insights.
• Operate as a fully remote team member, self-directing daily priorities while maintaining high responsiveness and collaboration across time zones.
• Uphold company values by fostering a customer-first mindset, demonstrating integrity in all interactions, and supporting a culture of mutual respect and growth.

🎯 Requirements

• Proven experience as an Account Manager in B2B SaaS or enterprise software, with a track record of managing large, complex customer portfolios
• Demonstrated ability to drive revenue growth and retention through strategic account planning and stakeholder influence
• Strong understanding of Microsoft endpoint management platforms (ConfigMgr, Intune, WSUS) or similar enterprise IT infrastructure
• Excellent communication, negotiation, and presentation skills with the ability to engage technical and non-technical stakeholders
• Self-directed work ethic with proven success in fully remote environments
• Proficiency in CRM systems and sales forecasting tools

🏖️ Benefits

• Fully remote work environment with flexible scheduling
• Opportunity to work with a global customer base and support over 30 million devices
• Participation in occasional travel for industry conferences and team gatherings
• Collaborative culture with a team of 150 GIF-loving professionals

Skills & Technologies

Remote

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Patch My PC, LLC

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About Patch My PC, LLC

Patch My PC, LLC provides automated third-party application patching and software deployment tools for Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune. Founded in 2013, the company enables IT teams to keep Windows endpoints updated by packaging, testing, and delivering hundreds of common applications and security updates, reducing manual effort and improving compliance.

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