Account Manager III

MedImpact Healthcare Systems, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client, including clear rules of engagement, orientation, and adherence to MedImpact processes and services, communication of client commitments and expectations to internal partners, and successful management of the client’s day-to-day operations and new implementations
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization, including client business model, targeted markets, benefit design objectives, pharmacy network composition, overall claims adjudication expectations, reimbursement methodologies, metrics, and reporting tools
• Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues, escalate service recovery efforts, provide timely feedback to internal and external customers, raise customer satisfaction levels, and ensure that service gaps & lessons learned are incorporated into the client performance and planning strategy processes
• Actively leads members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals during the business relationship management and renewal phases
• Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications
• Leads the implementation process for the onboarding of new business for existing clients, including timely and accurate documentation/sign off the Implementation Questionnaire and other related documents, communication of client commitments and expectations to internal partners, interpreting and providing context for client requests, ensuring appropriate review and customer sign-off, leading site visits, conference calls, and related responsibilities to ensure flawless implementations
• Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to Leadership internally/externally
• Effectively educates the client to MedImpact systems and processes to ensure that the client is fully oriented to MedImpact
• Manages the client and consultant in compliance with the client service agreement eliminating any risks to MedImpact for non-adherence
• Partners with multiple business units and teams to ensure the accuracy of claims adjudication set ups
• Understands, documents, and communicates clients’ technical and service specifications across the organization
• Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences
• Takes accountability for expeditious resolution of adjudication configuration issues identified during the implementation process
• Completes special projects as assigned (such as leading workgroups, overseeing projects/development of new system functionality, mentoring/training staff, etc.)
• Provide regular feedback to management team regarding client requirement status and business development opportunities to improve operational efficiencies
• Proactively identify and recommend solutions for client and operational improvements

🎯 Requirements

• Bachelor’s degree from four-year college or university or equivalent combination of education and experience
• Minimum of two (2) years of account management or related client/customer service experience in a healthcare (health insurer, managed care, third party administrator, PBM, or pharmacy) setting
• Minimum of one (1) plus years’ proven and demonstrated experience with Project Management or Project Coordination using best practices for project methodology

🏖️ Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

Skills & Technologies

Remote

$71k-95k

Degree Required

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MedImpact Healthcare Systems, Inc.

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About MedImpact Healthcare Systems, Inc.

MedImpact Healthcare Systems is a pharmacy benefit management company that provides prescription drug cost management, clinical programs, and analytics for health plans, employers, and government programs. It processes claims, negotiates drug prices, manages formularies, and offers specialty pharmacy and mail-order services aimed at improving medication adherence and reducing overall healthcare costs.

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