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This position was posted on March 28, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

Account Manager (Renewal Specialist)

Vanta, Inc.

Job Overview

Location

London, UK

Job Type

Full-time

Full Job Description

📋 Description

• The Renewal Specialist at Vanta plays a critical role in driving customer retention and revenue growth by managing the end-to-end renewal process for small business customers (up to 10 employees), ensuring seamless contract renewals while identifying expansion opportunities within a portfolio of 2–250 accounts.
• Day to day, the Renewal Specialist will proactively reach out to customers 60–90 days before renewal, manage 10–15 renewals per month, conduct discovery conversations to assess customer health and satisfaction, address objections, maintain accurate Salesforce/Clarity records, follow renewal playbooks, collaborate with Customer Success Managers on at-risk accounts, and provide weekly forecasts to leadership to meet or exceed renewal rate and revenue retention targets.
• Vanta is a mission-driven Trust Management Platform founded in 2018 to help businesses earn and prove trust through continuous security monitoring and verification, serving thousands of companies globally with offices in London, SF, NYC, Dublin, Tel Aviv, and Sydney, and a culture that values kindness, talent, and inclusivity regardless of prior security experience.
• In this role, the Renewal Specialist will develop deep expertise in SaaS renewal motions, contract management, forecasting accuracy, and customer relationship building, while gaining exposure to cross-functional collaboration and pathways toward IC3 individual contributor growth within Vanta’s Account Management team.

🎯 Requirements

• 1–3 years of experience in Customer Success, Account Management, or a related customer-facing closing role
• Proven track record of meeting or exceeding performance targets
• Strong communication skills with the ability to build rapport quickly with customers
• Excellent organisational skills and attention to detail
• Proficiency with CRM systems, preferably Salesforce
• Comfortable working with data and metrics to drive decision making

🏖️ Benefits

• Industry-competitive salary and equity package
• 100% covered medical, dental, and vision insurance with dependents coverage
• 16 weeks of paid parental leave for all new parents
• Health and wellness stipend, remote workspace stipend, and internet/mobile phone stipend
• Pension matching, 25 days of annual leave, unlimited sick time, and 8 company-paid holidays
• Commuter benefits for office attendees and access to virtual team building activities, lunch and learns, and company-wide events

Skills & Technologies

Remote

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Vanta, Inc.

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About Vanta, Inc.

Vanta is a San Francisco-based compliance automation platform that helps businesses obtain and maintain SOC 2, ISO 27001, HIPAA, GDPR and other security certifications. Its cloud service continuously monitors infrastructure, collects audit evidence, runs automated tests and produces auditor-ready reports, reducing the manual effort and cost of demonstrating security posture to customers and regulators. Founded in 2017, the company primarily serves high-growth SaaS startups and mid-market technology firms.

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