Account Manager, SMB

Sitemate Pty Ltd

Job Overview

Location

Sydney Office

Job Type

Full-time

Full Job Description

📋 Description

• The SMB Account Manager will manage a portfolio of ~150 SMB customers, proactively hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes.
• This person will run structured account reviews, spot workflow gaps, and position additional products or plan/user upgrades that deepen customer value.
• Success requires strong time and calendar management to balance a high-volume book of business while maintaining enough depth to uncover meaningful commercial plays.
• Working closely with CSMs, AEs and Product, the AM will use Sitemate’s AM frameworks and playbooks to drive adoption and revenue growth.
• The role involves running structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.
• The Account Manager will prospect within a ~150-account book by booking discovery conversations and identifying upsell / cross-sell opportunities.
• The role requires managing renewal cycles end-to-end, including pricing, negotiation, and contracting.
• The Account Manager will partner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness.
• The role involves prioritising accounts and organising your calendar to balance long-term expansion plays with short-term commercial activities.
• The Account Manager will maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.
• The role requires collaborating with, SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.

🎯 Requirements

• Strong prioritisation and time management
• Experience in SaaS sales environment
• Growth mindset: Can receive feedback and change behaviour
• Great collaborator: Easy to work with and iterate ideas with

🏖️ Benefits

• Competitive, performance-based remuneration
• Equity options - own a piece of what you’re helping to build
• 20 days paid annual leave, plus sick, carer’s, and compassionate leave
• Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
• Learning & Development - professional growth budget and transparent career plans
• Employee Assistance Program (EAP) - for confidential counseling, mental health support, and life resources
• Laptop and home office setup budget
• Flexible work - remote and hybrid options, plus the ability to work from anywhere for several weeks each year
• Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions
• Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket

Skills & Technologies

Remote

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Sitemate Pty Ltd

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About Sitemate Pty Ltd

Sitemate is a cloud-based platform designed to streamline construction and field service operations. It offers a comprehensive suite of tools for project management, site inspections, defect management, safety compliance, and communication. The platform enables teams to capture data in the field using mobile devices, automate workflows, and generate reports in real-time. Key features include customizable checklists, photo and video documentation, task assignment, and integration capabilities with other business systems. Sitemate aims to improve efficiency, reduce errors, enhance collaboration, and ensure compliance across construction projects and field service operations, providing a centralized hub for all site-related activities.

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