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Account Program Manager, Success

Calix, Inc.

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• As an Account Program Manager, Success at Calix, you will lead complex, customer-facing initiatives that span product, engineering, operations, and GTM teams, owning programs end to end to ensure measurable outcomes for strategic customers.
• Day to day, you will own customer programs from initiation to delivery, establish goals and success criteria, build integrated program plans with cross-functional teams, serve as the primary customer point of contact, run delivery cadences (standups, checkpoints, executive reviews), track progress, remove blockers, and drive corrective actions.
• You will be part of Calix, a company at the forefront of a generational shift in the broadband industry, enabling Communication Service Providers (CSPs) to transform and future-proof their businesses through the Calix One platform — a cloud-first, AI-powered solution that delivers real-time data, automation, and actionable insights.
• In this role, you will develop expertise in executive stakeholder management, program risk and issue mitigation, change management, and driving alignment across teams with a customer-first mindset, while gaining deep exposure to broadband service providers and enterprise software/hardware delivery lifecycles.

🎯 Requirements

• Bachelor’s degree or equivalent practical experience
• 7+ years leading complex, cross-functional, customer-facing programs delivering enterprise software and/or hardware
• PMP certification
• Strength in executive stakeholder management, influence without authority, and driving decisions across competing priorities
• Proven track record delivering programs on time, within scope, and aligned to customer outcomes
• Structured problem solver with strong analytical skills and sound judgment in ambiguous situations

🏖️ Benefits

• Remote-based position with flexibility to work from anywhere in the United States
• Opportunity to work on high-visibility, strategic customer programs that drive acquisition, loyalty, and revenue growth for Communication Service Providers
• Eligibility for bonus as part of the total compensation package
• Exposure to cutting-edge AI-powered Calix One platform and broadband industry innovation
• Professional development through leading change, managing escalations, and executive storytelling in a mission-driven organization

Skills & Technologies

Remote

Degree Required

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Calix, Inc.

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About Calix, Inc.

Calix, Inc. provides cloud and software platforms, systems and services for broadband service providers worldwide. The company offers revenue-generating cloud solutions, network management, subscriber experience, and analytics software that enable operators to deploy gigabit services. Its portfolio includes Calix Cloud, Calix Services, and Calix Systems that support fiber, copper, and coax networks. Founded in 1999 and headquartered in San Jose, California, Calix serves communications service providers, municipalities, and utilities, helping them simplify operations, reduce costs, and deliver enhanced broadband experiences to residential and business customers.

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