Visual Merchandising Operations Manager

WHOOP, Inc.

Job Overview

Location

Boston, Massachusetts, USA

Job Type

Full-time

Full Job Description

📋 Description

• WHOOP is seeking a highly organized and detail-oriented Visual Merchandising Operations Manager to spearhead the operational execution and continuous upkeep of our global retail and in-store experiences. This pivotal role is designed for an individual who thrives in a fast-paced environment and possesses a keen eye for detail, ensuring that WHOOP's brand presence in physical retail spaces is not only visually stunning but also operationally seamless and consistent worldwide.
• In close collaboration with the Head of Visual Merchandising, the Creative team, and the Retail Experience Design group, you will be instrumental in translating visual merchandising concepts into tangible realities. Your primary responsibility will be to guarantee that these concepts are implemented with the utmost precision, unwavering consistency, and exceptional operational excellence across our diverse network of wholesale partners.
• This role demands a proactive approach to managing the entire lifecycle of visual merchandising execution. You will own the critical aspects of project execution, from initial planning and material sourcing to final installation and ongoing maintenance. This includes meticulous vendor coordination, ensuring that all external partners meet WHOOP's high standards for quality and delivery.
• A significant part of your remit will involve maintaining the quality and integrity of all visual merchandising materials. You will be responsible for establishing and enforcing quality control measures to ensure that fixtures, signage, and display elements consistently reflect the premium nature of the WHOOP brand. This requires a deep understanding of materials, manufacturing processes, and best practices in retail display.
• Cost management is another key pillar of this position. You will be tasked with overseeing budgets for visual merchandising projects, tracking expenses, identifying cost-saving opportunities, and ensuring that all initiatives are delivered within financial parameters without compromising on brand standards or execution quality.
• Furthermore, you will provide oversight for the regional fixture lifecycle. This involves managing the inventory, deployment, maintenance, and eventual replacement or refurbishment of fixtures across different geographic locations. This requires strategic planning to ensure that our retail footprint is always up-to-date, functional, and aligned with current brand aesthetics.
• The ideal candidate will possess a strong understanding of retail operations, supply chain logistics, and project management principles as they apply to the visual merchandising landscape. You will act as the central point of contact for all operational aspects of visual merchandising, liaising between internal teams, external vendors, and retail partners to ensure smooth and efficient project delivery.
• Your work will directly impact the perception of the WHOOP brand in the physical retail environment. By ensuring consistent and high-quality execution of visual merchandising strategies, you will contribute to an elevated customer experience, reinforce brand messaging, and ultimately drive sales and brand loyalty.
• You will be responsible for developing and refining operational processes and workflows related to visual merchandising to enhance efficiency and scalability as WHOOP continues its global expansion.
• This role requires a hands-on approach, often involving site visits to retail locations to assess installations, provide guidance, and troubleshoot any operational challenges that may arise.
• You will also play a role in the development of operational guidelines and training materials for retail partners and internal teams involved in visual merchandising execution.
• The ability to anticipate potential operational roadblocks and develop proactive solutions is crucial for success in this dynamic role.
• Ultimately, you will be the guardian of operational excellence for WHOOP's visual merchandising efforts, ensuring that every retail touchpoint effectively communicates our brand's commitment to performance, innovation, and premium quality.
• This position is based in our Boston, MA office, and requires a commitment to working from this location. Relocation assistance may be available for the right candidate.

🎯 Requirements

• Proven experience in visual merchandising operations, retail operations, or a related field, with a strong emphasis on execution and project management.
• Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• Excellent vendor management and negotiation skills, with a track record of building strong relationships with external partners.
• Strong understanding of retail fixture lifecycle management, material quality control, and cost management principles.
• Exceptional organizational skills and meticulous attention to detail, ensuring consistency and precision in execution.

🏖️ Benefits

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and growth within a rapidly expanding company.
• Access to WHOOP wearable technology and membership.

Skills & Technologies

Onsite

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WHOOP, Inc.

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About WHOOP, Inc.

WHOOP, Inc. develops and markets a subscription-based wearable device and mobile application that continuously monitors heart rate, sleep, strain, and recovery metrics. The Boston-based company serves professional athletes, military personnel, and fitness consumers seeking data-driven insights to optimize performance and health. Founded in 2012, WHOOP operates on a hardware-plus-membership model, providing personalized analytics and coaching through its proprietary algorithms and community platform.

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