Job Overview
Location
Remote
Job Type
Full-time
Category
Operations
Date Posted
February 12, 2026
Full Job Description
đź“‹ Description
- • Kraken is at the forefront of the cryptocurrency revolution, dedicated to accelerating global adoption and empowering individuals with financial freedom and inclusion. As a mission-focused company deeply rooted in crypto values, we attract top talent who are passionate about building the future of digital assets. Our fully remote workforce spans over 70 countries, fostering a diverse and inclusive environment where innovation thrives. We are renowned for our industry-leading security, comprehensive crypto education, and exceptional client support, delivered through products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
- • The U.S. Compliance team plays a pivotal role in ensuring that Kraken's regulated entities operate in strict adherence to all federal and state requirements, with a particular emphasis on consumer protection obligations. This team is responsible for the complete lifecycle of regulatory compliance activities, encompassing complaint handling, license management, proactive regulatory communications, and the robust implementation of our compliance programs. Our core objectives are to effectively manage risk, support scalable operations, safeguard our customers, and maintain unwavering trust with regulatory bodies.
- • To uphold consistent oversight, drive strong consumer outcomes, and ensure the effective implementation of U.S. consumer protection mandates, Kraken is seeking a highly skilled and experienced Principal Compliance Associate. This critical role will directly support the Chief Compliance Officer (CCO) for U.S. operations in the strategic implementation and ongoing delivery of Kraken's comprehensive regulatory compliance program, with a specific focus on consumer protection obligations.
- • Reporting directly to the U.S. CCO and collaborating closely with senior leadership and the broader Global Compliance team, this position will provide essential leadership over designated elements of the compliance program. The Principal Compliance Associate will be instrumental in ensuring robust regulatory practices are in place, maintaining industry-leading compliance standards, and enabling responsible innovation as the business continues its rapid expansion.
- • The Principal Compliance Associate will offer senior-level leadership and deep subject matter expertise in the oversight of Kraken's U.S. consumer protection compliance framework. This role carries significant accountability for governance, risk oversight, and regulatory engagement specifically related to consumer compliance. A key contribution will be ensuring fair consumer outcomes as Kraken experiences substantial growth.
- • Key responsibilities for this role include:
- • Owning the governance and oversight of all U.S. consumer protection obligations. This includes direct accountability for the effective management of consumer complaints, ensuring timely and accurate regulatory responsiveness, and overseeing consumer harm remediation efforts.
- • Serving as the primary compliance lead for all consumer-related regulatory complaints, inquiries, and examinations initiated by the Consumer Financial Protection Bureau (CFPB) and state regulators. This involves project management of these engagements to ensure consistent, high-quality, and timely regulatory interaction.
- • Establishing and maintaining a robust consumer complaint governance framework. This encompasses defining control requirements, overseeing their implementation, managing the complaint register, conducting thorough trend and root-cause analyses, defining escalation protocols, and providing regular reporting to senior stakeholders.
- • Providing leadership and oversight for consumer regulatory and licensing requirements. This includes managing examinations, coordinating renewals, ensuring timely submission of reporting, and supporting expansion into new jurisdictions by addressing their specific licensing and compliance needs.
- • Acting as the central point of accountability for all consumer compliance workflows. This involves ownership of Jira project boards, maintaining comprehensive documentation in Confluence, and managing regulatory tracking systems to ensure auditability and operational resilience.
- • Designing, reviewing, and approving consumer duty-related Standard Operating Procedures (SOPs), policies, and compliance programs. This ensures that governance standards are embedded and clear ownership is established across all relevant teams.
- • Owning the oversight of all consumer-facing disclosures, notices, and documentation. This critical function ensures that all customer-facing materials are accurate, transparent, and fully aligned with evolving federal and state consumer protection expectations.
- • Partnering proactively with Legal, Product, Operations, and Risk teams to embed consumer protection and conduct risk considerations into new entity integrations and the launch of new products or services, ensuring compliance from inception.
🎯 Requirements
- • 5+ years of progressive experience in regulatory compliance, consumer protection, licensing, or risk management within the financial services or fintech industry, or an equivalent combination of experience and advanced education in law, finance, business, or a related field.
- • Demonstrated subject matter expertise in U.S. federal and state consumer protection frameworks (including but not limited to UDAAP, Regulation E, Regulation DD, Regulation Z) and a strong understanding of complaint handling processes, as well as money transmitter and lending licensing and examination procedures.
- • Proven track record of owning and managing compliance governance functions, including the development and oversight of complaint management programs, regulatory issue tracking, remediation oversight, and effective risk escalation to senior stakeholders.
- • Experience serving as a primary point of contact with regulators, including drafting and overseeing formal regulatory responses, managing examinations, and coordinating cross-functional inputs to ensure comprehensive and accurate submissions.
- • Strong ability to design, implement, and maintain robust compliance frameworks, policies, SOPs, and controls that are aligned with consumer protection principles and promote fair consumer outcomes.
- • Demonstrated experience utilizing project management tools such as Jira, Confluence, or similar platforms to effectively manage compliance workflows, track regulatory deliverables, and maintain audit-ready documentation.
- • Exceptional organizational skills with a demonstrated ability to prioritize and manage competing regulatory obligations, consistently meet Service Level Agreements (SLAs), and exercise sound judgment under pressure.
- • Excellent written and verbal communication skills, with the proven ability to translate complex regulatory requirements into clear, actionable guidance and defensible regulatory documentation.
- • Experience in fintech, payments, or the cryptocurrency industry is a significant advantage.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off and holidays.
- • Opportunities for professional development and continued learning.
- • Fully remote work environment with flexibility.
- • Contribute to the future of a rapidly growing and innovative industry.
Skills & Technologies
Senior
Remote
About Kraken
Kraken is a global cryptocurrency exchange established in 2011, offering spot and futures trading for Bitcoin, Ethereum and 200+ digital assets. Headquartered in San Francisco with entities worldwide, it serves retail and institutional clients, providing custody, staking, an NFT marketplace and OTC desk. The platform emphasizes security, regulatory compliance and educational resources.
