Job Overview
Location
Remote (Hungary)
Job Type
Full-time
Category
Customer Success
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • As an Account Services Specialist at GoTo, you will support customers with billing inquiries, payments, and account details, ensuring clear communication and accurate resolution of issues while contributing to team goals through metrics-driven performance.
- • Your day-to-day responsibilities include handling customer inquiries via phone, email, and other channels, resolving billing discrepancies, processing refunds and adjustments, collaborating with internal teams, and following up to ensure satisfaction and compliance with company policies.
- • You will join GoTo’s Customer Care & Success team, which leverages AI-powered solutions to streamline support and enhance customer experiences, operating within a collaborative, learning-focused culture that values employee engagement and continuous improvement.
- • In this role, you will develop expertise in billing operations, customer relationship management, and cross-functional collaboration, while strengthening your problem-solving, communication, and analytical skills in a global, innovative technology environment.
🎯 Requirements
- • Fluency in English and Italian
- • Experience in customer-facing, billing support, finance, or account support roles
- • Strong customer service mindset with clear, professional communication and active listening abilities
- • Strong problem-solving skills and attention to detail
- • Ability to adapt positively to change and view it as an opportunity
🏖️ Benefits
- • Full remote work option within Hungary with on-demand access to the Astoria office
- • Comprehensive health benefits, life and disability insurance
- • Generous paid time off, paid holidays, volunteer time off, quarterly self-care days, and no-meeting days
- • Tuition and reading reimbursement programs for continuous learning and professional growth
- • Thrive Global Wellness Program, Employee Assistance Program (EAP), and one-on-one wellness coaching
- • Gym reimbursement programs and monthly remote work stipend to support home office expenses
Skills & Technologies
About GoTo, Inc.
GoTo, Inc. is a leading provider of remote access and collaboration software solutions. The company offers a comprehensive suite of products designed to enable seamless communication, support, and collaboration for businesses of all sizes. Their offerings include remote support tools, meeting and webinar platforms, and secure remote access solutions. GoTo's technology empowers IT professionals to provide efficient technical support, facilitates virtual meetings and online events, and allows employees to connect to their work environments from anywhere. The company focuses on delivering reliable, user-friendly, and secure solutions that enhance productivity and streamline business operations in today's increasingly distributed workforce.
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