Agent Product Manager

Assort Health Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end customer onboarding and implementations for healthcare organizations using Assort Health’s AI agent platform, ensuring seamless adoption and alignment with customer needs.
• Directly manage and resolve customer feedback and issues with consistency to company values, acting as the primary point of contact for client concerns and satisfaction.
• Identify and prioritize product improvements and new product offerings based on customer insights, usage patterns, and market needs to expand platform impact and retention.
• Design, build, and refine internal tools, workflows, and automation systems to support rapid scaling from 1M to millions of patients, improving operational efficiency and reducing manual overhead.
• Collaborate with the Operations Analyst Team to conduct QA/QC of product performance and generate internal and customer-facing reports that drive data-informed decisions.
• Expand existing customer relationships by articulating clear business value and identifying upsell opportunities to increase contract scope and long-term partnership depth.
• Partner with engineering teams to co-design and execute reporting dashboards, ticketing systems, and operational tools that translate customer behavior into actionable product and process insights.
• Operate autonomously in ambiguous, fast-moving environments to establish foundational processes from scratch—spanning billing, support, UX feedback loops, and account management.
• Evolve into a player-coach role by mentoring team members, sharing best practices, and helping scale operational excellence across growing teams.
• Travel up to four times per year for team offsites and operator shadowing sessions to deepen understanding of healthcare workflows and customer pain points.
• Translate complex business requirements into clear, actionable technical specifications for engineering and product teams, bridging the gap between customer needs and product execution.
• Maintain rigorous attention to detail while managing interdependent systems, ensuring accuracy in customer data, billing records, and operational metrics.
• Demonstrate proactive, consultative problem-solving by anticipating customer needs before they arise and designing scalable solutions that prevent recurring issues.
• Contribute to a culture of ownership, accountability, and one-team mentality by consistently answering the call, maintaining a 5-star focus on patients, and driving results with relentless energy.

🎯 Requirements

• 2-4 years of experience in Consulting, BizOps, or Account Management/Customer Success roles
• Highly effective verbal and written communication skills with ability to build trust across diverse internal and external stakeholders
• Experience translating business needs into actionable technical requirements for engineering teams
• Strong analytical skills to interpret complex data sets, identify trends, and deliver actionable insights
• Ruthless prioritization, organization, and time management in fast-paced, ambiguous environments
• Willingness to travel 4x per year for team offsites and operator shadowing sessions

🏖️ Benefits

• Competitive Compensation – Including salary and employee stock options
• Lifelong Learning – Annual budget for professional development and training opportunities
• Top-Tier Health Coverage – Medical, dental, and vision insurance
• Unlimited PTO – Trust-based time off to recharge and maintain well-being
• Office Setup Stipend – Funding to equip an in-office workspace for comfort and productivity
• Meals & Snacks – Daily lunch, dinner, and snack breaks provided
• Fitness Stipend – Monthly reimbursement for wellness memberships
• Commuter Benefits – Coverage of eligible transportation costs to work
• 401(k) – Retirement savings plan with employer contribution

Skills & Technologies

Product Management

Onsite

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Assort Health Inc.

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About Assort Health Inc.

Assort Health is a health tech company focused on improving the patient experience and streamlining healthcare operations. They offer a platform designed to connect patients with the right healthcare providers, manage appointments, and facilitate communication. Their services aim to reduce administrative burdens for providers and enhance accessibility and convenience for patients. The company operates within the digital health and healthcare management sectors, leveraging technology to create a more efficient and patient-centric healthcare ecosystem. Assort Health's solutions are geared towards improving outcomes and satisfaction for both patients and healthcare professionals.

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